Service Transition Manager

We are seeking a talented individual to join our IT Services team, where the purpose of this role will be to report to the IT Service Delivery Manager, in which it will be the interface between the Project Delivery Teams into the live Service Support Teams. You will liaise between business owners, project managers, design teams, operations teams, and our partners / suppliers communicating between all key stakeholders to ensure the smooth and successful implementation of new services, executed to high quality standards.

• Ensure all associated Non-Functional Requirements have been captured, agreed and delivered with the various Technical Teams and signed off to enable successful service take on.
• Work closely with the Change function to ensure they are aware of the approach to deliver whether it be a phased approach or a single implementation and avoiding any Change Freezes or other Conflicts
• Define with each project team the warranty period, exit criteria and acceptance of risks into BAU to achieve successful project closure
• Define requirements for and oversee the transition of services into BAU, including production of runbooks and standard operating procedures to deliver the services in live.
• Ensuring that playback sessions are conducted to confirm understanding and ability to manage independently having a clear, validated knowledge transfer plan for each service being transitioned
• Have excellent communication and interpersonal skills with management, team, peers and vendors
• Proven capabilities of team and task leadership
• Excellent resource management and planning skills
• Proven ability to focus on successfully transitioning services into live
• Excellent documentation and reporting skills
• Service design experience ideally - Defining Ops requirements
• Good commercial and contract awareness skills
• Effective decision making skills

• Significant experience in transition management / substantial on the job experience in this area.
• Must have strong people and Service Management skills where needed.
• Proven analytical and problem solving skills that they can use to identify and implement

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Values Awards – Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
• Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you’ve applied here - careers.oneadvanced.com/how-we-hire