Project Coordinator

An excellent opportunity has become available for a talented, highly organised, and efficient candidate, early in career, to join our professional services customer delivery team.

As a project co-ordinator, you will play a key role in driving the velocity of professional services projects, supporting both project managers and technical consultants in the delivery of projects to Advanced ITO customers.  

Please note, this role is based in our York office. 

• Provide high level project coordination services on customer projects across the spectrum of the Advanced Managed Services professional services portfolio, with an emphasis on small projects and ‘small works’ changes
• Drive and track the velocity and performance to budget on small works projects, pre-emptively assessing whether work will complete in-line with agreed budgets and raising customer change requests where required
• Work with technical consultants and account managers to ensure small works projects have all resource forward booked in line with consultants plans and there are realistic revenue forecasts in place
• Understand and be able to proactively resolve any impediments to progress that the small works technical teams may have in order to ensure customer delivery is achieved and velocity is maintained
• Produce a set of KPI’s and progress reporting for the Professional Services Leadership Team, proactively identifying opportunities to improve the efficiency, technical consultant utilisation and improving the time-to-value for our customers
• Support the Team of portfolio and project managers, administering the resource allocation and management process across all Professional Services projects
• Work closely with consultants to ensure customer satisfaction at all stages of an implementation, including regular feedback on issues and opportunities.
• Assist the Resource Desk Manager in governing the process for professional services resource allocation to projects, implementing changes and improvements to process under their direction.
• Develop professionally in our ongoing programme which should lead to future progression into full project management roles.
• On occasion, take up secondment to special projects, providing administrative support where required.

• An obsession with servicing our customers to the highest of professional standards.  
• A passion for working in a fast paced and varied professional services team, co-ordinating a volume of projects, each typically less than 10 days in length
• A strong sense of accountability and drive to see projects through to completion and closure
• An inquisitive and curious nature to understand our customers business and the impact your work has on their user productivity 
• A strong ability to communicate effectively with stakeholders at all levels, ensuring clarity of status and accuracy of information reported
• An understanding of the Advanced ITO business and product portfolio. 
• Ability to travel across the UK as required
• Strong organisation skills (time management, administration etc.) 
• A desire to grow professionally with your sights set on becoming one of our future project managers and beyond. 

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Values Awards – Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
• Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you’ve applied here - careers.oneadvanced.com/how-we-hire