Senior Sales Support

We are seeking a highly motivated and organized individual to join our software company as a Senior Sales Support Specialist. A Senior Sales Support Specialist plays a crucial role in ensuring smooth sales operations and customer satisfaction.  As a critical member of our team, you will be responsible for providing operational support to the sales team, providing troubleshooting assistance and support for our Platinum and Gold accounts with complex customer resolution aligned to our Commercial Units.

If you are highly customer focussed, curious and are passionate about delivering an exceptional customer and business experience, then we would love to hear from you.

• Provide support to our Platinum and Gold accounts supporting our Sales team to resolve complex customer queries
• Provide route cause analysis of issues and offering recommendations for improvements to our customer and business experience
• Accountable for management of Deal Desk for the CU, including active management of the call, ensuring high quality of process, inputs and follow up on deliverables
• Assist in preparing sales proposals, quotes, and contracts in collaboration with the sales team, ensuring accuracy and adherence to company guidelines.
• Coordinate with cross-functional teams, such as marketing and product development, to ensure correct pricing and collateral is being used by the sales team.
• Follow up on sales leads and inquiries for Platinum and Gold customers, ensuring correct allocation to Sales Team.

• Proven experience in a sales support, sales operations or customer services, preferably in a software or technology company
• Excellent organisational skills, with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Strong attention to detail, ensuring accuracy and quality control in all sales support activities
• Excellent listening, verbal and written communication skills and demonstrated success communicating with various levels within an organization.
• Proficiency in using CRM software such as Salesforce, as well as Microsoft Office Suite.
• Effective communication skills, both written and verbal, to interact with internal teams and external customers professionally.
• Customer-focused mindset, with the ability to empathize, solve problems, and provide exceptional support.
• Proactive and self-motivated individual, capable of working independently and collaborating with cross-functional teams
• Commercially aware
• Familiarity with software sales processes and terminology would be an advantage.

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Values Awards – Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
• Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you’ve applied here - careers.oneadvanced.com/how-we-hire