Head of Technical Operations

The Head of Infrastructure is a pivotal role responsible for overseeing the design, implementation, and maintenance of an organisation's IT infrastructure. This role requires a blend of technical expertise, strategic thinking, and leadership skills to ensure the company's infrastructure supports its current and future needs while adhering to best practices and security standards.

• Strategic Planning: Develop and execute a comprehensive infrastructure strategy aligned with the organisation's goals and objectives. This includes anticipating future technology needs, evaluating emerging trends, and making recommendations for infrastructure investments.

• Support Infrastructure Design and Architecture: Assist with the design and architecture of the organisation's IT infrastructure, encompassing networks, servers, storage, databases, and cloud services. Ensure that the infrastructure is scalable, reliable, and secure.

• Implementation and Deployment: Oversee the implementation and deployment of infrastructure projects, working closely with cross-functional teams to ensure successful execution within defined timelines and budgets.

• Operations and Maintenance: Manage the day-to-day operations of the infrastructure, including monitoring performance, troubleshooting issues, and implementing upgrades and patches as necessary. Develop and enforce procedures for incident response, disaster recovery, and business continuity.

• Security and Compliance: Ensure that the infrastructure meets security and compliance requirements, including data protection, privacy regulations, and industry standards (e.g., GDPR, HIPAA, ISO 27001). Implement security measures such as firewalls, intrusion detection systems, and access controls.

• Vendor Management: Evaluate and select vendors and service providers for infrastructure-related products and services. Negotiate contracts, manage vendor relationships, and ensure that vendors deliver value for money and meet SLAs.

• Team Leadership: Build and lead a high-performing infrastructure team, providing mentorship, guidance, and professional development opportunities. Foster a culture of collaboration, innovation, and continuous improvement.

• Budgeting and Cost Management: Develop and manage the infrastructure budget, allocating resources effectively to meet strategic objectives while controlling costs and maximizing ROI.

• Stakeholder Communication: Communicate regularly with senior management and other stakeholders, providing updates on infrastructure projects, performance metrics, and strategic initiatives. Present complex technical information in a clear and understandable manner.

• Risk Management: Identify and mitigate risks related to the infrastructure, including security vulnerabilities, technology obsolescence, and operational failures. Develop risk management strategies and contingency plans to minimize the impact of potential disruptions.

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• Proven experience in infrastructure design, implementation, and management, preferably in a leadership role.
• Deep understanding of networking, server administration, virtualization, cloud computing, and other infrastructure technologies.
• Strong knowledge of security best practices, compliance requirements, and risk management principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically, prioritize tasks, and make informed decisions under pressure.
• A passion for customer success and delivering a quality service
• Excellent communication skills with the ability to present information to multiple audiences and influence decision making
• Motivation to achieve results and drive revenue and margin
• Ability to lead and develop a team to achieve great results
• An analytical mind with the ability to analyse data and provide insights in order to maximise opportunities
• Domain expertise

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Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Values Awards – Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
• Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger