People Operations Manager

The People Operations Manager will play a pivotal role in overseeing and managing the day-to-day operations of the People department. Managing a global team, this role is responsible for executing People policies, procedures and processes.

The successful candidate will possess strong leadership skills, experience of a leading in a People/HR Operations environment and the ability to collaborate with various teams to drive organisational improvements.

This is a hybrid working role based from our Birmingham, Mailbox office 2-3 days per week. Please note this is a 12 month FTC.

#LI-VH1

• Oversee the performance indicators for a team of People Administrators located in the UK and India, who will serve as the primary contact for employee inquiries worldwide. Ensure adherence to the Service Level Agreement (SLA) for People Operations.
• Manage and optimise the processing of all aspects of the employee journey from an operational standpoint.
• Manage the ticketing system. This involves overseeing the process of ticket creation, assignment, resolution, and follow-up to ensure a smooth and efficient resolution of all issues raised by employees. You will also be expected to continuously monitor and improve the ticketing system for optimal performance.
• Ensure the accurate delivery of payroll data, providing timely payments for employees. 
• Ensure compliance with statutory requirements for employees across multiple geographies.
• Manage the HRIS database, ensuring the accurate recording and maintenance of people data.
• Manage administration of raising purchase orders via our accounting system and liaising with accounts payable to ensure invoices are paid accurately and in a timely manner.
• Work directly with other departments in the People function in order to deliver projects and improve processes.

• CIPD qualifications
• Experience of people management working to deadlines in fast-paced environments.
• Experience of identifying and leading improvements to existing processes.
• Experience in managing change and implementing HR initiatives effectively.
• Experience of HR policies and employee lifecycle activities.
• Experience in providing guidance, mentorship, and support in order to develop team members.
• Exceptional organisational and administrative skills.
• Excellent attention to detail and accuracy.

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Values Awards – Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger