ServiceNow System Admin and Developer

OneAdvanced is implementing ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced Business Technology team will support the platform in service. The core elements are; platform, integration hub, ITSM and ITOM.

We are currently seeking an enthusiastic and motivated individual to join our team, actively participating in the deployment of the platform into business as usual and thereafter in support.

As a member of the ServiceNow Centre of Excellence and a SystemAdministrator and Developer, you will play a crucial role in taking the platform forward and continuing to deliver value to the business from the implementation. You will be responsible for daily administrative tasks but also the ongoing development, design, and support of technical solutions on the ServiceNow platform, along with stakeholders and team members. This role will be located in our Birmingham office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

You will work closely with the IT Service Desk, and cross functional business teams.

*This is a hybrid role with two days a week in our office in Birmingham

• Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform
• ServiceNow Platform administration, management, and support including deployments.
• Creating and/or maintaining Service Catalog items, some of which require complex catalogue development experience and knowledge.
• Creating and or maintaining components such as Server-side scripts, ACLs, Business Rules, UI Actions, UI Policies, and AJAX using languages such as Javascript, Angular, and Python
• Developing client-focused solutions in the following modules – Customer Services, Customer and Service Operations workspaces, Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Virtual Agent, and CSM/Employee Portal
• Create and maintain system design and operations documentation.
• Monitor and report on development progress, status, and metrics to stakeholders.
• Commit to continuous improvement and learning of ServiceNow best practices, tools, and technology.

Skills and Experience

• A ServiceNow Administrator certification and Implementation Specialist (ITSM or CSM).
• Experience of development on a large transformation project in an agile environment where ServiceNow was integrated with multiple enterprise tier applications; like Salesforce/CRM, NetSuite, ERPs
• Minimum of 4 years of experience with ServiceNow development
• Strong understanding of development methodologies
• Strong analytical and problem-solving abilities.
• Strong leadership skills with the ability to inspire and motivate teams, while fostering a collaborative and inclusive work environment.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Ability to be hands on and work in the detail as and when required.
• Ability to self-manage and work independently, work to tight deadlines, prioritize workloads and work with related internal business functions.

Preferred

• Experience with Performance Analytics
• Reporting and Dashboards.

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Values Awards – Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Advanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at Advanced please click here