Senior Systems Engineer

Advanced is a business that embraces innovation, enabling its customers to seize opportunities and transform their businesses. Life at Advanced begins in an exciting environment in a role that matters.

We are looking for a Senior Systems Engineer to join the existing Modern Desktop team to provide day-to-day technical support, assist with project delivery and contribute to overall technical governance and leadership, and continual service improvement.

This is a role in which you can develop your career in Modern Workplace technologies.

• Support, maintain and help implement Microsoft Endpoint Manager based solutions.
• Implement solutions which drive automation to help reduce time spent by support teams and in turn, free up time to innovate and drive service improvement.
• Ensure compliance to relevant standards (i.e. ISO 27001, 9001) and security standards (i.e. CIS, CE+) to help ensure we control, report, and adequately measure and proactively handle risks the business faces.
• As an effective and highly capable team member, you will self-manage your workload and proactively pickup requests and other work through the ITSM tool.
• You will mentor and develop other engineers in the wider technical support teams.
• Author technical documentation for new solutions or changes in configuration required to adhere to updated security standards that is structured and relevant to the audience.
• Application packaging and deployment using standard Microsoft toolsets with Microsoft Intune and Microsoft Configuration Manager (SCCM).

• Experienced senior technical resource with a strong interest in Microsoft Endpoint Manager solutions and a proactive mindset, backed by recent work experience implementing and supporting large-scale Microsoft workplace environments.
• Outstanding presentation and communication skills, written and oral, conversing at all levels with customers and internally.
• Understanding of cloud services with a particular focus on Microsoft Intune, Microsoft Configuration Manager, Microsoft 365 and Entra services, coupled with a general understanding of traditional hosted technologies.
• Capability to author and update infrastructure, support, and procedural documentation.

• Ability to assist with the creation of system design, functional specifications and operations for Modern Workplace projects and solutions.
• Keen willingness to mentor others in the team and wider department on technologies within your field of expertise.

• Understanding of Incident, Problem and Change Management within the ITIL framework.

• Capability to project manage in an informal capacity; able to apply appropriate project methodology to plan, execute and report on work in a structured way.
• Experience developing PowerShell based automations.

One or more of these would accreditations be desirable:

• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Azure Virtual Desktop Specialty
• Ability to obtain and maintain UK Government Security Check (SC).

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Values Awards – Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Advanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at Advanced please click here