Support Team Leader

This dynamic and challenging role involves the leadership of one of our Payroll Support Teams. As a Support Team Leader, you will be responsible for your team providing excellent product support to our customers. You will leverage your deep understanding of UK payroll regulations and your strong technical IT skills to support our payroll software users.

• Leading a team of skilled Payroll support consultants to deliver excellent customer service
• Identifying key trends and potential anomalies to improve performance
• An escalation point for clients and stakeholders
• Regularly reviewing team performance to ensure adherence to SLAs
• Managing the day-to-day running of the service desk
• Reporting data to the Support Team Manager on a weekly basis

• Provide advanced support for payroll software issues, including troubleshooting and resolving complex technical problems related to UK payroll.

• Handle escalated cases within the SaaS service desk, ensuring timely resolution and maintaining high customer satisfaction.

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
• Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger