IT Asset & Configuration Team Lead

We are looking for an IT Asset & Config Team Leader who will assist with and be responsible for, the delivery of the Asset and Configuration Management service across multiple ITO customers and sites, following IT Service Management best practice and an ITIL based framework.

The successful candidate will maintain a focus on Continual Service Improvement by ensuring development of people within their team in both skillset and attributes that encompass the Advanced core values along with identifying opportunities for service improvement and efficiencies.

• Provide management and guidance across the IT asset and configuration management service for our customers.
• Have a clear understanding of the contracts that you are supporting and understanding of the business areas responsible for delivering them
• Collaborate with other teams to ensure service excellence is delivered.
• Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.
• A proactive approach to self and team development
• To be a first point of escalation and facilitator to overcome day-to-day issues.
• Develop a strong working relationship with the customer and internal Advanced teams (including being a point of escalation)
• Model best practice behaviours within the team. 
• Continually look for ways to improve performance and the customer experience 

• Excellent people management skills with the ability to drive and maintain a positive culture.
• Strong Customer and Communication Skills at all levels
• Demonstrate strong leadership skills to mentor and develop your team.
• Dedicated to the Advanced core values.
• Capable of working with technichal teams (support and delivery) managing software and hardware configuration items within a mature lifecycle management process.
• A proven track record in delivering and working within a formal, ITIL based framework using ITSM/ITAM methodologies for Asset and Configuration Management, ideally in a Managed Services environment where services are being delivered across multiple customers.
• Ability to analyse data and report against customer deliverables

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
• Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger