Senior Microsoft 365 Engineer

We are looking for a highly skilled engineer with extensive experience in implementation, maintenance and support of the Microsoft 365 Platform.  The engineer will also be responsible for the maintenance, troubleshooting and technical support of the Power Platform suite across multiple Managed Service customers.

Working alongside our Power Platform consultants and as part of a wider team specialising in Application and Microsoft 365 services, you will be providing input into the future development and roadmap for this technology area and helping to take on new services into support.

The successful candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to staying updated with the latest Microsoft features and updates across the Power Platform & 365 realms. This is an excellent opportunity for someone who is passionate about technology and eager to contribute to the success of a forward-thinking organization.

Communication and collaboration are paramount in this role, you will work closely with a variety of internal and external business stakeholders and will be continually engaged and collaborating both internally and with our clients.

This role can be home based on in one of our UK Offices.

• Contribute to the implementation, support and transition of new capabilities and the development of new functionality within the Microsoft 365 Stack
• Develop, Maintain and administer Power Platform solutions and related systems. Troubleshooting, analysing and resolving issues where solutions are not working as designed
• Act as Subject Matter Expert on support and operational ownership across 365 & Power Platform applications, including Exchange Online & Teams
• Maintain and manage the 365 platform, including any related tools used to deliver the service
• Maintain the 365/Power Platform service & service health, performing regular scheduled tasks and activities across our clients
• Partnering with other BAU support teams to address skills gaps in their ability to work through tickets - sharing and documenting knowledge and best practices with the aim for those teams to support Office 365 independently
• Work closely with the service transition team, ensuring that newly deployed solutions are configured correctly and ready to take on into BAU support. This may include performing gap-analysis against Microsoft best practice, and implementing the necessary changes needed
• Work with the Asset Management team where needed, supporting the subscription management services to CSP customers.
• Work with the Security Operations team where needed, helping to deliver security services related to Microsoft 365 such as analysis of Microsoft Secure Score, integration with customer SIEM solutions and O365 audit logs
• Support engineering deliverables and other activities, in accordance with the platform roadmap and project timelines.
• Innovate and drive automation of related activities.
• Work on other activities as required to support wider business plans and initiatives

• Strong ability to communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form.
• Capable of executing, managing, and leading a set of customers through the onboarding technical and support process
• Experience in supporting Microsoft 365 with knowledge of Exchange Online, Microsoft Teams and OneDrive.
• Experience with Microsoft Power Platform, with focus on Power Apps, Power Automate and Copilot Studio (Power Virtual Agents)
• Awareness of LogicApps and the integration between 365 and Power Platform
• A thirst for knowledge, be constantly keeping abreast of the latest technologies and continually considering how they can be utilised to provide a first class solution
• Keen willingness to mentor and support others in the team
• The ability to multi-task, keep accurate logs and provide reports on progress
• Experience of operating within a multi-supplier / SIAM support model
• Ability to adapt personal communication style to the style of others, develop rapport and stay calm under pressure or when escalating issues using advanced oral and written English communication skills
• Ability to obtain and maintain UK Government Security Check (SC)

Relevant Qualifications

One or more of these accreditations in the following areas would be highly desirable:

• Microsoft 365 Fundamentals or Administrator Associate/Expert
• Microsoft Power Platform Fundamentals
• Microsoft 365 Modern Desktop Administrator Associate
• Microsoft Azure Fundamentals or Administrator Associate

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger