Credit Control Manager

We are seeking an established Credit Manager to join a busy team in an exciting period of change here at Oneadvanced. 

This is an opportunity to impact debt deliverables in a tangible way, and to gain internal exposure that will accellerate your career.

You will be in our Birmingham HQ 3-4 days a week, working closely with the wider team and in order to be successful in this role you should have experience in a similar position within a debt-focused Credit Control Manager role in a complex organisation. 

What you will do:

• You are tasked with overseeing all aspects of credit control within your set business area including Govt and Housing, including managing the credit team, processes, and systems, as well as building and nurturing customer/client relationships.
• Conduct monthly 1-2-1 meetings with the team and set objectives, target in line with the overall Credit Control team objectives.
• Host a weekly debt call with the business area, driving resolution of large or long-standing overdue debts.
• Build and improve working relationships between Fin opps and the business area.
• Establishing, setting and promoting best practices in credit management across the Business Unit to ensures consistency and efficiency in credit-related activities.
• Collaborating with business stakeholders to align credit management activities in the business unit.
• You will be responsible for achieving cash collection and aged debt reductions targets, ensuring that the Days Sales Outstanding (DSO) metrics are within acceptable ranges.
• You will serve as the primary contact for external credit agencies and solicitors, maintaining strong relationships and leveraging their expertise as needed.
• Working closely with the query resolution Manager, drive the reduction of overdue debt and unresolved queried invoices.
• Achieving daily performance levels and monthly Key Performance Indicators
• Ensuring efficient and appropriate credit control and management controls are in place
• Identifying improvements within the debt collection process.
• Managing the reduction of unallocated cash and credits, implementing a process to ensure this stays at acceptable levels.
• Managing the monthly direct debit collections as well as the direct debit bounces
• Producing client statements, sending reminders  
• Managing more difficult accounts with a hands-on approach, and achieving settlements and ongoing
• Managing write-offs, bad debt provisions, and setting up of payment plans.
• Monthly ad weekly credit control reporting, ensuring the risk of bad debt is minimised
• Reviewing and reporting on aged debtors
• Providing monthly reports to senior management on the current status of ledger
• Managing ad hoc credit control and AR related information requests
• Complete responsibility and accountability for all credit control and AR matters

What you will have:

• Demonstrable experience in a demanding CM or CRM role with a focus on collections 
• 5 years managing people
• Advanced Excel skills
• Strong analytical skills, data focused
• The ability to build and maintain strong working relationships both internally and externally
• Good people management and development skills, ability to work well in a period of change
• Excellent verbal and written skills, a positive can-do attitude and ability to get results with our customers
• White glove service to ledger management

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
• Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger