Lead Solution Director

As the Lead Solution Director for Managed IT Services at OneAdvanced, you will lead the development and implementation of IT service solutions and roadmaps that drive customer innovation, operational efficiency, and business growth. In this role, you will define strategic technology roadmaps, aligning them with customer organisational goals and market trends to ensure long-term success as well as lead the creation of the team and processes. You will work closely with internal teams and customers to understand their needs, oversee project execution, and ensure the delivery of high-quality services that enable transformative outcomes.

• Key Responsibilities:

  Customer Technical Leadership:

  • Lead a team of Solution Directors, ensuring end-to-end architecture of customer technical environments are sound and operationally efficient, Pre Sale and In-Life.
  • Proactive production of customer Technology and Service Roadmap.
  • Create, manage, and deliver scalable processes and documentation, defining standards for Technology and Service Delivery across customer accounts.
  • Develop strong and enduring customer relationships, establishing OneAdvanced as a trusted technology partner.
  • Ensure solutions and technology address customer business problems and deliver business value.
  • Support projects, transitions and transformations for customers.
  • Act as the technical lead on RFPs, Bids and Tenders.
  • Support the sales team in the creation of opportunities through the creation of meaningful partnerships at a technical and CxO level.

   

  Enable Profitable Growth:

  • Delivering Revenue growth within our customer base. 
  • Monitor key performance indicators (KPIs) to deliver on strategic growth measures, including Sales Bookings, Employee NPS, Customer NPS, Incremental Recurring Revenue growth, and margin performance.
  • Collaborate with marketing, sales, and product teams to define and implement successful go-to-market strategies for new and existing solutions.

• Demonstrated technical leadership delivering customer growth in the IT Services/Managed Services sector.
• Thought leadership & Technical acumen.
• Proven capability managing Customer accounts at an enterprise level with Annual Recurring Revenue (ARR) +£1 million.
• Proven ability to build and execute Customer Technology strategies at the enterprise level.
• Have excellent problem-solving skills and be able to devise and implement strategies beneficial to Advanced and our customers.
• Inspire and motivate technology teams to achieve exceptional results.
• Foster a culture of excellence, innovation, and customer-centricity.
• Strong understanding of IT outsourcing.
• Detailed understanding of Microsoft O365 and Azure.
• Ability to multitask and prioritise under pressure.

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger