Network Manager

We are looking for an experienced, player-manager for our Network Team, serving high profile, Managed Services customers.

You will have strong experience in network engineering, delivering complex technical projects and providing technical direction. In this role you must be invested in coaching and motivating people to perform at their best, delivering high quality services while driving standardisation, optimisation and innovation.

Communication and collaboration is paramount in this role, you will work closely with a variety of internal and external business stakeholders and will be continually engaged and collaborating with our clients.

Mentor and coach direct reports, maintain a skills matrix and encourage personal development.

· Own team escalations, objectively balancing all business needs. Establish good culture; encourage innovation and ownership, always being part of the solution.

· Work closely and collaboratively with stakeholders to develop standard, repeatable services, inherently considering security, stability, resiliency and cost effectiveness.

· Highlight service needs that must feed into Capex & Opex budgeting. Review that effective controls are implemented and developed.

· Act as the CMDB data steward for owning Networks.

· Ensure Networks compliance to relevant standards (e.g. ISO 27001, 9001) and provision of systems to control, adequately measure and handle the risks the business faces for the cloud services your teams own.

· Measure and drive performance through Key Performance Indicators (KPIs) and objectives. Everything must drive and report continual service improvement, best practices and iterative efficiencies. Typically reporting shall include:

o Ticket metrics

o Risks and their progress

o Security Health profile of Network infrastructure

· Experience capable of understanding and resolving complex technical problems.

· Strong understanding of both Network and Security principles including routing and switching protocols.

· Capability to author and update infrastructure, support and procedural documentation.

· Outstanding presentation and communication skills, written and oral, conversing at all levels with customers, prospects and internally.

· Excellent problem-solving skills and ability to devise and implement strategies beneficial to Advanced and our clients.

· Understanding of good practices to drive standard, repeatable deployment processes and procedures with experience of automating, scripting, and streamlining processes for efficiency and accuracy.

· Demonstrable experience of infrastructure management and use of a range of tooling.

· Be self-motivated, tenacious, disciplined, enthusiastic and resilient.

· Effective time management skills, ability to multitask and prioritise under pressure.

· Understanding of Incident, Problem and Change Management within the ITIL framework

· Eligibility to obtain and maintain UK Government Security Check (SC).

Experience in several of the following network areas and technologies:

· Comprehensive knowledge of network infrastructure, including the ability to analyse and debug layers 1-7

· Experience of troubleshooting enterprise LAN’s and WAN’s

· VPNs including MPLS

· Extensive experience with layer 2 and 3 switches

· Experience with administering and troubleshooting Wireless products

· Experience with troubleshooting Firewalls (Cisco ASA, FTD / NGFW – IDS/IPS & DDos)

· Extensive experience with content switching/network load balancing with technologies such as F5 or Citrix NetScalers

· Experience of Barracuda WAF

· Experience of Palo Alto

· Cisco ISE

· Monitoring Tools (Such as Solarwinds/Logic Monitor).

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger