Value Creation & Onboarding Lead

To support our growth ambition, we are looking to recruit a new role of Value Creation and Onboarding Engineer.

Reporting to the Senior Director, CX, you’ll collaborate with category leadership to ensure that our priority customers receive a differentiated experience, maximising their investments in One Advanced.

• You will be responsible for helping clients address complex strategic, operational, and organisational cost, margin and value-creation issues
• Programmes will range anywhere from supporting and undertaking the onboarding of new customers, working with them on strategy and vision tailored to that customer’s needs, to undertaking monthly usage and engagement reviews, and working with our Commercial Units to undertake targeted interventions
• You will play an active role for building enablement and self-sufficiency with the customer base to ensure sustainability. At One Advanced, we believe that the customer should learn from us so that they can repeat the successes themselves

In addition, you will support the following:

• • Customer Management: Develop and maintain strong relationships with existing clients, understanding their business objectives and ensuring exceptional customer satisfaction and product adoption to drive retention and usage of the product.
  • Needs Assessment & Reviews: Conduct comprehensive needs assessments for clients, understanding their pain points and tailoring solutions to address their specific requirements.
  • Expert Product & Domain Knowledge: Stay up-to-date with the appropriate product offerings, features, and competitive advantages to effectively present and position our solutions to clients.
  • Support: Provide exceptional support addressing any escalations, enquiries or concerns by engaging the appropriate internal team to address, whilst continuing to own the relationship.
  • Reporting: Regularly update and maintain accurate records, and reports, providing insights on performance.

• Proven Account Management or Customer Success Experience: previous experience, preferably in a B2B environment.
• Proven track record of managing and growing customer accounts, driving customer satisfaction, supporting retention
• Relationship Building: Strong interpersonal and relationship-building skills, with the ability to establish rapport and trust with clients and colleagues.
• Effective Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and professionally with the ability to navigate challenging situations with diplomacy.
• Customer-Centric: A customer-oriented approach, focused on understanding and fulfilling client needs to ensure long-term partnerships.
• Strong problem-solving abilities and a proactive approach to finding solutions.
• Self-Motivated: Highly motivated, proactive, and results-driven, with the ability to work independently and as part of a team.
• Demonstrated ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Industry Knowledge: Familiarity with the industry is a bonus and a strong willingness to learn about our products and industry developments is required.
• Excellent communication and presentation skills
• Strategic thinking with tactical execution abilities
• Desire to continually be looking for improvement and greater results 

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger