Q&A Compliance Lead

The Quality Assurance and Compliance Lead will be a catalyst for change by proactively identifying opportunities that will deliver measurable improvement in service delivery and operational effectiveness.

In this role, the leader will bridge the Services business, working collaboratively across workstreams to deliver objectives in a sustainable manner that are efficient, effective, and fit for purpose

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Operational Management and Process Improvement
Lead Services wide initiatives to redesign and implement processes that ensure operational readiness and measurable improvements in efficiency, effectiveness, and client delivery.

• Drive operational readiness and manage non-product change management activities
• Develop and implement robust management standards with strong governance
• Monitor and report on operational transformation impacts, ensuring ROI and alignment with business strategy
• Establish and maintain performance metrics and KPIs relating to quality management standards around ticket handling, project implementation, process adherence and data and technology hygiene
• Identify and implement improvements to processes and tools used across Services
• Investigate and recommend best practices, to ensure consistency across procedures
• Identify process gaps through the analysis of information received from stakeholders
• Be the Change Manager to ensure processes are adopted and owned within Services

Reporting & Monitoring

Regularly report on compliance metrics, KPIs, and progress toward compliance objectives. Monitor changes in ways of working, any legislation, such as data handling etc and ensure successful adoption and compliance across the business.

Governance & Risk Management

Monitor compliance with the governance structure, ensuring risks are identified, and control mechanisms are in place. Track and mitigate risks at a site level.

Training & Guidance

Provide training and support to staff on quality management standards and compliance requirements, ensuring ongoing competency within the workforce.

• Knowledge of environmental regulations and sustainability practices
• Strong organizational and communication skills
• Ability to work cross-functionally with various teams
• Experience in process audit, compliance reporting and implementing / managing governance process
• Experience and working knowledge of ISO9001 Standards would be an advantage, but not essential

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
• Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger