Overview:
The Platform Operations Engineering Manager is a pivotal leadership role responsible for ensuring the stability, scalability, and operational efficiency of our platform. This role will oversee platform operations, implement automation, and drive best practices to enhance the reliability and performance of our infrastructure. The manager will foster a culture of operational excellence, empowering product teams to build, deploy, and scale applications seamlessly while maintaining security and compliance.
This position requires a blend of strong technical expertise in platform engineering, DevOps, and cloud infrastructure, combined with strategic leadership skills to optimize resources and streamline operations. The Platform Operations Engineering Manager is essential in managing the platform backlog, driving cost efficiencies, and ensuring the infrastructure supports business growth and innovation.
Key Responsibilities:
Platform Stability & Reliability:
Incident Response Time & Resolution:
Mean Time to Recovery (MTTR):
Capacity Utilization and Scalability:
Infrastructure Cost Efficiency:
Automation & Process Efficiency:
Infrastructure Performance (Latency, Throughput, and Response Time):
Customer/Stakeholder Satisfaction:
Infrastructure Operations Management:
Required Experience:
OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at OneAdvanced please click here
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