Account Manager - Education

As a key member of our Higher Education team, the HE Account Manager will work closely with the Account Director to drive growth and success within the Higher Education sector. This role is designed to be developmental, with the Account Director providing structured support in learning our portfolio of products, understanding the HE sector, and building core account management skills. Success in this role relies on strong collaboration, ensuring targets are met through a shared effort in account development, opportunity management, and revenue achievement.

• As an Account Manager, you will manage relationships across a complex portfolio
• Manage the sales cycle from initial opportunity through to close
• Actively generate and close opportunities within the existing customer base
• Provide accurate sales forecasts for any given month or year
• Develop and maintain account plans to achieve individual sales target

Key Responsibilities:

• Account Support & Growth:

·        Collaborate with the Account Director to effectively manage HE accounts, ensuring customer satisfaction and account expansion.

·        Identify and develop growth opportunities within existing accounts, working closely with internal teams to ensure seamless account execution.

• Contract & Revenue Management:

·        Support contract management processes, ensuring accuracy and timely renewals, and maintaining oversight of Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR).

·        Proactively work to protect and expand revenue streams, driving business outcomes and growth.

• Account Planning & Review:

·        Conduct regular account reviews to assess performance, customer needs, and growth potential, recording and maintaining detailed account plans that align with strategic goals.

·        Monitor customer feedback and engagement to support retention and future sales opportunities.

• Internal Collaboration & Communication:

·        Liaise with internal departments (e.g., sales, marketing, product development, customer success) to ensure smooth account operations and drive continuous improvements in account management strategy.

·        Act as a key point of contact for internal teams regarding account status and needs, providing insights and recommendations to support business growth.

• Professional Development & Learning:

·        Develop expertise in the company’s product portfolio, market trends, and the HE sector, engaging in training and mentorship opportunities provided by the Account Director.

·        Take initiative in learning best practices in software sales and strategic account management, driving personal and professional growth.

 
Key Success Metrics:
• Achievement of individual and shared revenue and account growth targets with the Account Director.
• Effective management of contracts, renewals, and revenue retention metrics (NRR & ARR).
• Clear, actionable account plans that support long-term customer relationships and drive business outcomes.
• Strong collaboration and communication with both internal teams and clients, fostering a culture of partnership and growth.
• Demonstrated learning and development progression within the role, with a commitment to ongoing professional growth and self-improvement.

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Ideal Candidate Profile:
• Experience in account management, customer success, or sales support, preferably within software sales or HE.
• Strong organisational skills with the ability to manage multiple accounts and stakeholders, with a focus on collaboration and partnership.
• Proactive, growth-oriented, and eager to learn and advance in the role, with a passion for developing expertise in the HE sector and software solutions tailored to education.

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger