Query Resolution Analyst

This is an excellent opportunity for an individual looking to start a career in Finance. Working in the Query resolution team, you will get invaluable exposure various disciplines within a Finance department.

Successful candidates will be provided on the job training whilst being supported by senior members of the team to help develop their soft skills and knowledge within the Query resolution team.

• Use Netsuite to process and correct any invoices in query so that they can be credited and reinvoiced thus payable.
• Resolve any missing billing requests.
• Ensure high billing accuracy.
• Interpreting and analysing data – Strong ability to work with complex data and present the information in a clear, logical, and concise way.
• Working well under pressure and meeting deadlines.
• Attention to detail to drive accuracy.
• Establish and maintain strong relationships with key customers and wider business stakeholders, understanding their needs and ensuring their queries are addressed promptly and satisfactorily.
• Champion & drive the query resolution process within other departments.
• Occasional ad hoc projects and tasks and determined by the query resolution head of/team lead.

• Previous experience in a finance role and possess transferable skills and experience.
• Ideally experience of working within Salesforce.
• Strong experience of using Excel including Pivot Tables and Lookup capability
• Excellent problem-solving and decision-making abilities, with a customer-centric approach.
• Effective communication and interpersonal skills, with the ability to collaborate and build relationships with internal and external stakeholders.
• Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger