Services Enablement Lead

• Design and implement comprehensive enablement strategies that align with organisational goals, focusing on enhancing the skills and knowledge of support teams.​
• Develop and maintain training materials, playbooks, and resources that support continuous learning and development for customer support consultants.​
• Work closely with sales, marketing, and product teams to ensure that services colleagues have access to up-to-date information and resources that enable them to address customer inquiries effectively.​
• Track key performance indicators (KPIs) to assess the effectiveness of enablement programs and identify areas for improvement.​
• Offer continuous training sessions, workshops, and coaching to ensure that customer support teams are equipped to handle evolving customer needs and challenges.​
• Evaluate and introduce tools and technologies that enhance the efficiency and effectiveness of operations teams, such as the implementation of Generative AI. ​

• Enhances and improves collaboration among coworkers and with external partners.
• Solicits ideas from diverse colleagues, leaves space in conversation for them; gives credit well and generously​
• Understands the nuances of group interpersonal dynamics and leverages this knowledge to achieve results.
• Investigates others' desires and concerns; strengthens connections by honouring people's priorities and passions​
• Builds a team with an exemplary reputation for reliability and for meeting even difficult commitments.
• Builds trust among people and groups by ensuring honest and up-front communication; maintains transparency​
• Engages diverse groups by communicating in a way that matches each group's preferences.
• Listens carefully and probes beneath the surface to gain richer insight on others' views​
• Confronts tough organisational issues promptly, works to resolve them with urgency.
• Is a role model of courage, coaches others on how to stand up for what they believe in when facing adversity or opposition​

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger