Senior Internal Communications Executive (Services)

Are you an innovative communications specialist ready to join a team making a substantial impact? We are seeking a seasoned communications professional with experience in change communications, to join our Internal Communications Team. 

You’ll partner with our Chief Services Office, leading on the delivery of internal communications for the function and telling the story of their critical workstreams to the wider company in a way that informs and engages our people around the globe. Reporting to the Director of Internal Communications, you will also support and lead on the execution of company-wide communications as part of the role.

Please note this is a flexible hybrid Birmingham role

· Strategic Internal Communications: support the development and implementation of our internal communications strategy to ensure employees are informed about the company's vision, goals, and milestones.

· Change communications: Lead communications to support updates and improvements to our services delivery model.

· Function communications: drive communications within the Services function, ensuring a regular cadence and content plan to inform, engage and connect teams around the globe.

· Skilled Storyteller: Produce compelling written stories and collaborate with team members to produce multi-platform content, such as video, podcasts, gamification and infographics, to tell the story of our Services function to the rest of the business.

· Foster Strong Relationships: Build and maintain strong relationships with internal stakeholders within Services teams (including leadership), sourcing and delivering stories which show how their workstreams support the company’s vision, goals and milestones.

· Company-wide communications: Lead and deliver company-wide communications, outside of the Services function, to support the central communications team as required by the business.

· Lead Communications Projects: Lead internal communications projects which support strategic business priorities and promote employee programmes, events and activities.

· Evaluate: Measure the effectiveness of internal communications and campaigns to inform future improvements.

· Coordinate Events: Coordinate internal in-person and virtual events, utilising technology to create engaging experiences.

· Embrace Technology: Stay on top of technological advancements, including AI, and how they can be used to continuously improve our communication approach. Support the Director of Internal Communications in the identification and introduction of new platforms and tools to improve reach and engagement.

You must have proven experience of leading change communications within complex fast-paced organisations and/or projects, specialist knowledge of working within Services or Customer Support would be a bonus, as well as - 

· Creative flair and the ability to bring content alive through storytelling, including via digital channels.

· Exceptional writing skills with meticulous attention to detail.

· Proven ability to thrive in a fast-paced environment and quickly assimilate information, with excellent organisation and prioritisation skills.

· Ability to work independently using your own initiative and as part of a team

· Ability to build and maintain relationships with internal stakeholders, including at a leadership level.

· Understanding of different audience types within large global organisations with dispersed teams is a bonus.

#LI-EH1 

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at Onedvanced please click here