Sales Order Management Executive

Job Summary:
We are seeking a highly organized and detail-oriented Sales Order Management Executive to join our team. The successful candidate will be responsible for managing the entire sales order process, from receipt to delivery, ensuring seamless execution and exceptional customer satisfaction.

Key Responsibilities:

• Manage and process sales orders from receipt to delivery, ensuring timely and accurate fulfilment
• Coordinate with internal teams, including sales, production, and support, to ensure smooth order execution
• Verify order accuracy, including product quantities, pricing, and customer information
• Resolve any order discrepancies or issues in a timely and professional manner
• Maintain accurate records and reports of order status, including tracking and tracing
• Collaborate with the sales team to identify and resolve any sales order-related issues
• Implement process improvements to increase efficiency and reduce errors
• Ensure compliance with company policies and procedures

Requirements:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Experience with CRM software and systems

Nice to have:

• Knowledge of Salesforce, NetSuite and Service Now
• Certification in sales order management or a related field

#LI-RL1

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger