Senior Solution Consultant

This Solutions Consultant for our Learner Management System, PICS,  will provide a wide range of technical and educational based services to new and existing Education customers around our core LMS and Learner’s Skills and Knowledge solution.

In this role we are seeking someone with existing product knowledge of PICs, who uses the system in their current role

The role entails advising on good practice, process review, solution design and configuration, writing of concise design and requirements documents and delivery of user training, and consultancy. Experience within an ITP/FE environment and management of projects is essential to this role.

We are open to applicants around the UK, with only very occasional days in Birmingham HQ required. 

• Deliver remote and onsite consultancy and training to a high standard whilst ensuring consistency with company strategy, commitments and goals
• Acting as the interface between the customer and Advanced for the duration of a project
• Provide excellent customer service whilst effectively managing customer expectations and challenging their ideas and understanding to give a higher quality solution
• To support and/or assist delivery and support functions in the UK, Republic of Ireland or overseas from time to time as required to achieve business objectives. This can include overseas travel
• Escalate to senior management, as appropriate, issues that may jeopardise project outcomes
• Ensure all appropriate systems, such as Project Booking System (OpenAir) are maintained in a timely manner to allow efficient resource planning and revenue reporting
• Generation of further service opportunities by discussing customer needs as opportunities arise directly with customers and/or internal account managers as relevant
• Support other areas of the business as appropriate

• Experience working in a ITP sector
• Expert on PICs and Assessment management; deep product understanding 
• Ability to manage projects
• Ability to communicate with customers at all levels and provide a high quality service
• Strong customer service and communication skills both verbal and written
• Ability to work to deadlines managing multiple requests
• Able to gather requirements through knowledge of the sector, the product, good practice, and focussed enquiry.
• Produce concise, grammatically correct, clear documents

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger