Value Creation & Onboarding Lead

As a Value Creation & Onboarding Lead in our Education market team you will play a pivotal role in driving strategies that enhance customer experience, maximise value realisation, and support long-term business growth. This role requires a strong blend of analytical insight, customer-centric thinking, and cross-functional collaboration to ensure our customers achieve meaningful outcomes from our solutions. You will be instrumental in shaping onboarding journeys and value strategies that empower customers and reinforce our commitment to powering the world of work.

• Lead, analyse and support onboarding programmes within the Education sector, tailored to customer strategic goals and vision.
• Partner with clients to address complex strategic, operational, and organisational value-creation challenges.
• Conduct monthly usage and engagement reviews to identify opportunities for improvement and intervention.
• Collaborate with Commercial Units to deliver targeted value interventions.
• Promote enablement and self-sufficiency within the customer base to ensure long-term sustainability.
• Build and maintain strong customer relationships, ensuring their needs are understood and met to foster long-term partnerships.

• Previous experience in a relevant role (e.g. Customer Success, Account Management, Sales Support etc) with a highly analytical and data driven element, would be advantageous.
• Previous experience working within the SaaS sector, or as a user of relevant solutions would be advantageous.
• Previous experience of the Education sector would be advantageous.
• Proven ability to build networks and foster strong customer relationships.
• Strong business insight and a customer-focused mindset.
• Excellent communication skills, with the ability to engage diverse stakeholders effectively.
• A reputation for reliability, transparency, and trustworthiness.
• Deep understanding of sector and product knowledge relevant to the education and services landscape.
• A proactive approach to using customer feedback and data to drive continuous improvement and team accountability.

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger