Sales Support Associate

• Are you a highly driven, passionate individual, looking to enter the exciting world of Sales Operations? We are looking for ambitious individuals who would like to re-imagine their future in the UK’s third largest software company.
• This role works alongside our sales teams, supporting them with closing key opportunities, and helping to ensure our processes work for the continued growth of the business. You will take ownership of managing cases to ensure any issues are resolved promptly, and you will support the sales teams with reports and general ad-hoc support.
• This is a great opportunity for someone who enjoys building relationships and wants to learn about sales, sales processes and our go to market approach.

• Provide the Sales teams & Sales leadership with reports and support that helps them to focus on where they can be most successful
• Liaise with internal stakeholders to ensure smooth delivery and resolve any customer queries
• Handle inbound incremental opportunities from our existing customer base (e.g. additional licences, purchase of extra professional services resource, hardware, etc.)
• Responsible for managing upsell leads from our Customer Support and Professional Services teams 
• Support the Sales team with administrative tasks such as customer/ internal queries

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• Strong communication skills
• Confidence in engaging with people, both face to face and virtually via MS Teams
• Focus on building relationships
• Exceptional customer service
• Desire to win and hit targets
• Proactive, adaptable and driven by operational improvements

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7. 
• Personal Growth – We’re committed to enabling your growth personally and professionally through development programmes. 
• Life Insurance - 2x annual salary 
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success.