Support Consultant

Support Consultant – Financial Management Systems (FMS)

Are you looking to launch your IT career in a dynamic support environment?

We are seeking a high-potential individual to join our fast-paced Support Department. You’ll play a vital role in delivering outstanding customer service and technical support for our Financial Management System (FMS) products.

This opportunity is ideal for someone who is technically curious, enjoys solving problems, and thrives in a collaborative, customer-focused team.

• As a Support Consultant, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
• Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
• Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.

• Key Success Traits

  • Experience : 1 to 4 years 

  • Problem Solver – You naturally dig deep to understand issues and uncover root causes.

  • Customer First Mindset – You enjoy helping others and strive to exceed their expectations.

  • Clear Communicator – You can explain technical concepts to non-technical users in both written and spoken formats.

  • Organised and Proactive – You manage your workload efficiently and anticipate needs before they arise.

  • Team Player – You thrive in a fast-moving team and collaborate openly to solve problems.

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7. 
• Personal Growth – We’re committed to enabling your growth personally and professionally through development programmes. 
• Life Insurance - 2x annual salary 
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success.

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here