Query Resolution Analyst

Are you a problem-solver with a passion for resolving issues and driving financial accuracy? We’re looking for a Query Resolution Analyst to join our dynamic Finance Operations team. In this role, you’ll play a key part in supporting our Accounts Receivable function by ensuring customer queries are resolved promptly and accurately helping to prevent overdue debt, keep our revenue on track and our customers happy.

This is your opportunity to be part of a high-performing finance operations team where your voice matters and your work makes a real difference. You’ll be supported in your personal and professional growth and encouraged to bring fresh ideas to the table.

• Managing and resolving invoice-related queries for a portfolio of customers within agreed timelines
• Raising accurate credit notes in a timely manner
• Performing account reconciliations to identify and fix discrepancies
• Collaborating with internal teams and external stakeholders to resolve complex issues
• Working closely with the Credit Control team to reduce outstanding queries
• Assisting with cash allocations when needed
• Supporting wider finance initiatives and ad hoc projects
• Monitoring shared mailboxes and responding to customer queries efficiently
• Championing process improvements and supporting a culture of continuous change

• Experience in a fast-paced finance environment (SaaS, Insurance, or Financial Services experience ideal)
• Solid understanding of transactional finance and the end-to-end Order to Cash process
• Strong analytical skills and attention to detail
• Excellent communication skills, both written and verbal
• Proactive, adaptable, and eager to identify improvement opportunities
• Confident team player who thrives in a collaborative setting
• Organised and process-driven with a positive attitude
• Bonus points if you have experience with Salesforce and NetSuite
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Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger