Support Consultant - Financial Management Systems (FMS)

Support Consultant – Financial Management Systems

Location: Birmingham / Remote
Employment Type: Full Time

About the role

We are looking for a Support Consultant to join our Financial Management Systems team. This role is focused on delivering excellent customer service and resolving technical issues efficiently and professionally.

You will be the first point of contact for customers, providing 1st Line support across a range of applications. Working within a fast-paced support environment, you will triage and diagnose issues, manage service requests, and ensure customers receive clear, timely communication throughout.

This is a great opportunity for someone who enjoys problem-solving, working with customers, and building technical knowledge in financial systems.

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• Handle incoming support calls and emails, ensuring all relevant information is accurately captured

• Deliver high-quality customer service across all touchpoints

• Perform 1st Line application support including phone calls, web incidents, voicemails, call-backs, and email queries

• Triage and diagnose application issues, identifying root causes where possible

• Monitor and manage tickets to ensure issues are resolved within agreed service levels

• Escalate incidents appropriately when required

• Maintain clear and accurate records within the ticketing system

• Work collaboratively with colleagues to ensure efficient resolution of customer issues

• Strong problem-solving skills with a logical and methodical approach

• Experience in a technical support or service desk environment

• 1st Line support experience across phone and email channels

• Experience using ticketing systems

• Background supporting Financial Management Systems is desirable

• Clear verbal and written communication skills

• Well organised, proactive, and comfortable working in a busy team

• Confident using Microsoft Windows and Microsoft Office

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference 

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com