Finance Operations Manager

We’re looking for a proactive, commercially-minded Finance Operations Manager to lead our Credit Control and Query Management function. This is a pivotal role within our Finance Operations team, driving the effectiveness and integrity of the full Order-to-Cash (O2C) process.

You’ll play a key part in improving cash performance, reducing financial leakage, streamlining processes, and enhancing customer experience. If you thrive in a fast-paced environment, are passionate about operational excellence and love driving results through people and process, this is an opportunity to make a real impact.

Credit Management & Cash Collection

• Lead the credit control team to achieve cash and overdue debt targets

• Drive aged debt reduction, maintain weekly Top 50 Debtors reporting, and provide cashflow insights

• Ensure timely allocation, remittances, customer statements, and escalate risks impacting month-end

Query & Dispute Management

• Oversee the query process in ServiceNow, ensuring efficient triage and resolution

• Reduce aged queries, escalate blockers, and maintain strong credit note governance

Billing & Credit Note Prevention

• Partner with Billing and Sales to ensure timely, accurate invoicing

• Address root causes of credit notes, monitor unallocated credits, and minimise accrued revenue

End-to-End O2C Ownership

• Accountable for the full lifecycle from order entry to cash collection

• Remove process bottlenecks and lead continuous improvement across billing, collections, and renewals

Team Leadership

• Coach and develop the Credit Operations Lead and Credit Control team

• Set KPIs, drive performance, and foster a culture of accountability and ownership

Ledger Integrity & Reporting

• Maintain clean, audit-ready ledgers and oversee allocation performance

• Deliver clear reporting on aged debt, cash performance, credit notes, queries, billing backlog, and orders on hold

• 7+ years in Finance Operations or O2C roles

• Proven success driving cash and overdue targets (SaaS/recurring revenue experience desirable)

• Strong leadership and stakeholder management capability

• Deep O2C process and controls knowledge

• Strong analytical skills and attention to detail

• High proficiency in Excel; experience with NetSuite, Salesforce, and ServiceNow

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
• Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeship.

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger