Finance Operations Manager

We’re looking for a proactive, commercially-minded Finance Operations Manager to lead our Credit Control and Query Management function. This is a pivotal role within our Finance Operations team, driving the effectiveness and integrity of the full Order-to-Cash (O2C) process.

You’ll play a key part in improving cash performance, reducing financial leakage, streamlining processes, and enhancing customer experience. If you thrive in a fast-paced environment, are passionate about operational excellence and love driving results through people and process, this is an opportunity to make a real impact.

Credit Management & Cash Collection

• Lead the credit control team to achieve cash and overdue debt targets

• Drive aged debt reduction, maintain weekly Top 50 Debtors reporting, and provide cashflow insights

• Ensure timely allocation, remittances, customer statements, and escalate risks impacting month-end

Query & Dispute Management

• Oversee the query process in ServiceNow, ensuring efficient triage and resolution

• Reduce aged queries, escalate blockers, and maintain strong credit note governance

Billing & Credit Note Prevention

• Partner with Billing and Sales to ensure timely, accurate invoicing

• Address root causes of credit notes, monitor unallocated credits, and minimise accrued revenue

End-to-End O2C Ownership

• Accountable for the full lifecycle from order entry to cash collection

• Remove process bottlenecks and lead continuous improvement across billing, collections, and renewals

Team Leadership

• Coach and develop the Credit Operations Lead and Credit Control team

• Set KPIs, drive performance, and foster a culture of accountability and ownership

Ledger Integrity & Reporting

• Maintain clean, audit-ready ledgers and oversee allocation performance

• Deliver clear reporting on aged debt, cash performance, credit notes, queries, billing backlog, and orders on hold

• 7+ years in Finance Operations or O2C roles

• Proven success driving cash and overdue targets (SaaS/recurring revenue experience desirable)

• Strong leadership and stakeholder management capability

• Deep O2C process and controls knowledge

• Strong analytical skills and attention to detail

• High proficiency in Excel; experience with NetSuite, Salesforce, and ServiceNow

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Group-wide performance bonus, when we win, you win
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference 

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover