Credit Operations Lead

The Senior Credit Operations Lead is a key member of the Finance Operations team, responsible for supporting the day-to-day management of credit control and collections activity. Acting as the senior point of contact for all debt-related issues, the role focuses on maximising cash collection, managing customer escalations, supporting ledger reconciliation, and driving resolution of outstanding queries in collaboration with the Finance Operations Manager (FOBP) and cross-functional teams.

Debt Management & Collection Strategy

· Own the execution of collection activity across assigned customer segments

· Prioritise and act on aged debt based on risk and value

· Lead and support weekly collections reviews with credit controllers and FinOps Manager

· Track performance against cash and overdue targets

· Ensure customer accounts are up to date and billing is accurate

· Identify accounts needing senior escalation or cross-functional intervention

Customer Escalations & Query Resolution

· Act as the senior contact for escalated customer payment queries

· Work closely with Renewals, Billing, and Account Management to resolve disputes

· Monitor ServiceNow queues and support clearing high-priority tickets

· Escalate systemic or recurring issues to the FinOps BP for resolution

Ledger & Reconciliation Support

· Partner with the Cash Application and Billing teams to ensure timely and accurate allocation of payments

· Proactively support clean-up of aged, misallocated, or unallocated balances

· Review the ledger for anomalies and work to maintain account hygiene

Reporting & Governance

· Maintain accurate customer account notes and resolution histories

· Support weekly cash forecasting and reporting of overdue debt, credit notes, and query aging

· Contribute to ledger reviews and monthly commentary for leadership

Continuous Improvement & Collaboration

· Identify process inefficiencies and work with the FinOps BP to drive change

· Support the transition to a sector-based operating model

· Mentor and coach junior team members and new starters

#LI-MP1

What will you Have:

Key Skills & Experience

· 7+ years in credit control or collections, ideally in a SaaS or recurring revenue environment

· Strong understanding of the Order-to-Cash process, cash application, and reconciliations

· Confident dealing with senior stakeholders and challenging conversations

· Skilled in ERP and CRM systems (NetSuite, Salesforce, ServiceNow)

· Excellent data skills – able to identify trends, variances, and risks

Success Measures

· Reduction in aged debt and improved cash collections

· Ensuring aged debt does not increase and is well-managed

· Faster resolution of queries and customer payment blockers

· Improved ledger hygiene and reduced credit note volumes

· Consistent query resolution and reduced escalations to FinOps BP

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. 
• Life Insurance - 3x annual salary 
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com