Solution Consultant

We’re looking for a proactive, customer-focused Solution Consultant to join our Workforce Management (WFM) team. In this role, you’ll take ownership of live customer projects while acting as a trusted technical partner supporting service excellence across the Housing sector. You’ll collaborate closely with internal teams and customers, ensuring solutions deliver real operational value.

Drive customer success and operational excellence across WFM solutions by owning service delivery and continuous improvement.

• Act as the primary point of contact for your customers and projects, ensuring a seamless experience
• Collaborate with delivery and support teams to embed customer context into technical resolutions
• Deliver billable work across WFM solutions, maintaining utilisation and contributing to revenue growth
• Support Major Incident processes and contribute to root cause analysis
• Lead and validate post-incident reviews (P1 & P2), ensuring clear, customer-ready summaries
• Provide technical governance on system implementations—assessing risk and defining remediation plans
• Represent technical operations in customer service reviews and own follow-up actions
• Advise internal teams on operational documentation standards to support effective customer outcomes

Bring strong technical expertise and a customer-first mindset to deliver high-quality outcomes.

• Experience within the Social Housing sector, working with Councils and Housing Associations
• Excellent communication skills, with the ability to engage and influence stakeholders at all levels
• A proactive, resilient, and self-driven approach to problem-solving and delivery
• Strong experience configuring and implementing large-scale systems
• Proven ability to troubleshoot and resolve complex technical issues
• Advanced analytical skills, with the ability to interpret data and drive actionable insights

#LI-RL1

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference 

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com