Associate Support Consultant

We're seeking an Associate Support Consultant to join our team in Bangalore, providing technical support and consultancy services to our clients. The successful candidate will work closely with our customers to resolve complex technical issues, deliver high-quality support, and ensure customer satisfaction.

Provide technical support to clients via various channels (phone, email, and online portals)
Troubleshoot and resolve complex technical issues related to our products and services
Collaborate with internal teams (e.g., development, sales, and project management) to resolve customer issues and improve overall customer experience
Develop and maintain a deep understanding of our products and services, staying up-to-date with the latest features, updates, and best practices
Create and deliver high-quality documentation, such as knowledge base articles and customer guides
Participate in the development and delivery of training materials and sessions for customers and internal stakeholders
Work closely with the sales team to identify opportunities for upselling and cross-selling our products and services
Contribute to the continuous improvement of our support processes and procedures
Analyze customer feedback and concerns to identify trends and areas for improvement

Experience in a technical support or consultancy role, preferably in a software or IT environment
Strong technical skills, with a willingness to learn and adapt to new technologies and products
Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders at all levels
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer issues simultaneously
Strong problem-solving and analytical skills, with a customer-centric approach
Fluency in English (written and verbal)

Desirable Skills:
Experience working with MariaDB, HeidiSQL, Windows, Apache, JAVA
Familiarity with IT service management frameworks and best practices (e.g., ITIL)
Certification in a relevant technical area (e.g., Microsoft, Salesforce)
Relevant technical degree or equivalent experience in a related field (e.g., Computer Science, IT, or Engineering)
Experience working in a global or multicultural team

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. 
• Life Insurance - 3x annual salary 
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com