Account Manager

We're seeking an exceptional Further Education Account Manager to join our talented team at OneAdvanced, the leading software supplier to the UK's further education sector. As a key member of our account team, you will play a pivotal role in cultivating and maintaining strategic partnerships with our existing customer base and creating net new partnerships within FE Colleges. This is a hybrid role, requiring a mix of remote and on-site work, with flexibility to travel to customer sites and internal meetings as needed.

At OneAdvanced, we're passionate about empowering organisations to achieve their goals through innovative software solutions. Our Further Education team has a proven track record of delivering tailored solutions that meet the complex needs of colleges across the UK. With a strong focus on customer satisfaction and a commitment to excellence, we're dedicated to making a positive impact on the sector.

As a Further Education Account Manager, you will be responsible for developing and executing strategic plans to drive growth and success with our customers in the further education sector. You will work closely with customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored support to ensure their success.

Key Responsibilities:

• Develop and maintain strong, strategic relationships with c-suite and key decision-makers within our FE customer base and prospective customers, understanding their business needs and identifying opportunities to drive growth and adoption of our software solutions.
  
• Cultivate and maintain a deep understanding of our customers' and prospective customers' strategic objectives, including digital transformation plans for MIS, finance, spend, and governance systems, as well as their approaches to apprenticeships and other key initiatives.
  
• Collaborate with internal stakeholders, including our product development, professional services, and support teams, to ensure that our customers receive seamless, end-to-end support and that our solutions meet their evolving needs.
  
• Develop and execute strategic plans, setting clear objectives, targets, and metrics for success, and driving growth through targeted sales initiatives and account management activities.
  
• Provide expert advice and guidance to customers and prospective customers on the effective use of our software solutions, leveraging your knowledge of the further education sector and our products to drive adoption and maximise ROI.
  
• Create net new partnerships within the further education sector, working closely with them through the sales process to onboard them successfully and ensure a smooth transition to our customer success teams.
• Contribute to the development of our go-to-market strategy for the further education sector, providing insights and feedback on market trends, customer needs, and competitor activity.
• Please note, applicants must have the legal right to work in the UK at the time of application.

• A proven track record of working within a further education organisation OR significant recorded success in a SaaS account management role supplying the further education market.
  
  
• A deep understanding of the UK further education sector, including its key challenges, trends, and initiatives.
  
  
• Ability to rapidly form strong relationships with key decision-makers and senior leaders within the sector.
  
  
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, and other stakeholders at all levels.
  
  
• A self-starter with a strong work ethic, able to work independently and as part of a high-performing team.
  
  
• A customer-centric approach, with a passion for delivering exceptional customer experiences and driving long-term success.
  
  
• Demonstrated resilience and adaptability, with the ability to positively overcome challenges and pivot to focus on achieving success in a fast-paced and dynamic environment.
  
  
• The ability to rapidly digest complex information and articulate it in a clear, concise, and compelling manner, leveraging our solutions' value statements, features, and benefits to deliver impactful messaging to customers and prospects.
  
  
• Commercially astute, with a good understanding of contracts, finance, and financial analysis, including the ability to interpret and utilise data from spreadsheets to inform sales strategies and drive business growth.

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference 

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com

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