Account Manager - Primary Care

We are seeking an ambitious Account Manager to join our Primary and Community Health team at OneAdvanced. You will be responsible for managing and growing an assigned portfolio of customers, building trusted relationships and ensuring they realise long-term value from their investment in OneAdvanced solutions.

You will develop a strong understanding of your customers, their priorities, operational challenges and evolving needs. Working closely with customer stakeholders, you will support successful renewals, identify opportunities to expand the use of OneAdvanced solutions and help customers maximise the value of their investment.

As the day-to-day commercial lead for your customer portfolio, you will build trusted relationships with operational and commercial stakeholders, ensuring customers receive a consistent and proactive experience. You will coordinate commercial activity across customer support, Product, Professional Services and Support, lead regular customer reviews, and identify opportunities to strengthen customer relationships and grow existing accounts.

Success in this role will be measured by your ability to build trusted customer relationships, protect recurring revenue, identify opportunities for portfolio growth and maintain high levels of customer satisfaction. By developing strong relationships at practice and operational level, you will provide valuable customer insight and contribute to the successful delivery of regional commercial objectives.

Key Responsibilities

• Manage and develop an assigned portfolio of Primary and Community Health customers.
• Build trusted relationships with operational and commercial stakeholders across your customer portfolio.
• Deliver agreed account objectives through proactive customer engagement and effective commercial account management.
• Lead regular customer reviews, ensuring agreed actions are delivered and opportunities are progressed.
• Manage contract renewals, engaging customers early to maximise retention and minimise commercial risk.
• Identify expansion, cross-sell and upsell opportunities, working with the wider commercial team to maximise customer value.
• Maintain strong account management disciplines through regular customer engagement, renewal planning and accurate opportunity management.
• Monitor account health, identifying risks early and coordinating appropriate action with internal stakeholders.
• Maintain accurate customer records, pipeline, opportunities and commercial activity within CRM.
• Work collaboratively with Customer Success, Product, Professional Services and Support to deliver a consistent customer experience and achieve shared commercial objectives.
• Share customer feedback, market insight and emerging opportunities to support continuous improvement and regional growth.

Please note, applicants must have the legal right to work in the UK at the time of application.

• Experience in account management, customer success, business development or a similar customer-facing commercial role.
• A track record of building trusted customer relationships and supporting customer retention and growth.
• A track record of working to and exceeding revenue targets
• Experience working within healthcare technology, SaaS or the NHS, with knowledge of Primary Care considered advantageous.
• Confidence managing customer relationships, supporting contract renewals and identifying opportunities to grow existing accounts.
• Strong commercial awareness, with the ability to balance customer needs with business objectives.
• Excellent communication and interpersonal skills, with the ability to build credibility with a wide range of stakeholders.
• Strong organisational skills, with the ability to manage multiple priorities, maintain accurate records and work proactively.
• Analytical and problem-solving skills, with the ability to interpret customer information and identify opportunities or risks.
• A collaborative approach, working effectively across internal teams to deliver positive customer outcomes.
• A growth mindset, with a desire to develop commercial skills and progress within a high-performing sales organisation.

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Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference 

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com