Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.
The Technical Operations team is integral to our ITIL v4-aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service—engineered for speed, consistency, and technical excellence through systemised quality control and accessible,...
KEY PURPOSE OF THE ROLE
You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions.
You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers.
Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will...
Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.
We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative AI. Our 24x7 Operations squads monitor critical systems in real-time, execute defined processes, and drive preventative support to uphold stability across customer environments.
As a 24x7 Analyst, you will be part of a squad responsible for continuous monitoring of customer systems and the...
Position Overview: The Senior Manager - Finance Operations will be responsible for overseeing and managing the day-to-day operations of the billing, collections, and renewals functions within the company. This role involves leading a team, collaborating cross-functionally with sales, customer success, and finance, and implementing strategies to improve cash flow, reduce credit risk, and increase customer retention through timely renewals and simplification of our customer billing and contracts. You will ensure smooth and efficient processes across all stages of the customer lifecycle, with a focus on accuracy, customer satisfaction, and operational efficiency.
We are looking for a Data Analyst with a passion for turning complex operational data into actionable insight. You will work across our ServiceNow ITSM platform and Azure-based data platform (including OneLake and Databricks) to design and deliver insightful reports, dashboards, and analytics using Power BI or ServiceNow dashboards. This role is key to supporting decision-making, service performance improvement, and customer transparency across our managed services portfolio.
Our Principal Architects are responsible for leading the architectural vision and strategy for complex projects across the business. This role involves overseeing the design, planning, and execution of architectural solutions, ensuring they align with business objectives and technical requirements. Principal Architects play a crucial role in guiding teams, managing stakeholder expectations, and driving innovation within the organization.
We are looking for an experienced Technical Support Engineer who will be based at one of our customer’s sites in the Bristol area, with travel to multiple client locations in the Southwest, London, Oxford, and Manchester, where necessary to provide technical support across desktop, mobile, networking and other IT infrastructure systems. This is a hybrid role where 1st Line Service Desk Support is to be provided when required, and troubleshooting across the Microsoft Office Suite and client applications is expected. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs.
OneAdvanced is looking for a capable, motivated Legal Counsel to join our dynamic Legal Commercial Team. In this key role, you’ll support the business in achieving its growth ambitions across the UK and Ireland, providing practical, commercially focused legal guidance that helps drive strategic decision making.
Reporting into our Senior Legal Counsel, you’ll work closely with stakeholders across the organisation to negotiate contracts, manage legal risk, and ensure we continue to operate with high legal and ethical standards. This is a hybrid role, with ideally one day per week in our Birmingham...
Come and join our Legal vertical as a New Business Sales professional and join a rapidly expanding team and business which affects the daily lives of several legal professionals across the country. You will be working with new leads to offer a range of legal solutions, as well as cross selling a vast product set of solutions Advanced can offer. The ideal candidate will be driven, proactive and look to put potential clients at the centre of everything they do. Over 3,000 law firms rely on us to deliver technical innovation.
Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.
We operate a shared services model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide preventative management and incident response across infrastructure, cloud and modern workplace services.
As a Systems Engineer within our 24x7 Operations function, you will be a capable...
Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.
The Technical Operations team is integral to our ITIL v4-aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service—engineered for speed, consistency, and technical excellence through systemised quality control and accessible, authoritative knowledge.
The Credit Controller will be responsible for the day-to-day cash collections for a specific portfolio of clients, with a primary focus on optimising cash collections and query resolution, reducing overdue debt (DSO) and aged debts. This role will also involve ensuring cash and credit notes are allocated on time and accurately.
The Cyber Security GRC Analyst will support the organisation’s cyber security governance, risk, and compliance (GRC) activities, with a focus on cyber security metrics and reporting, policy and standards management, and security compliance aligned to recognised frameworks.
The role works closely with cyber security and technology teams to ensure controls are documented, measured, and reported in line with ISO/IEC 27001 and other relevant frameworks adopted by the organisation.
We are looking to hire a driven, proactive and high performing Account Manager to support our fast-growing business. Reporting to the Sales Manager, the successful candidate will be responsible for managing an allocated set of customer accounts. Managing all existing spend with OneAdvanced and selling the full suite of portfolio solutions.
Director of Engineering – Education
Location: (Birmingham / Hybrid / Remote) - 2 day's in the office per month
Employment Type: Full-time
About the Role
Reporting to the Head of SEO, this is a key role in OneAdvanced’s Digital Experience Team.
You will be joining OneAdvanced at a time of significant change, but also of huge opportunity as we transform our digital experience from traditional lead generation to an end-to-end SAAS customer journey through an all-new website that will scale and grow as OneAdvanced does.
Join Our Dynamic Team at OneAdvanced: Shaping the Future of Higher Education
We're seeking an exceptional Higher Education Account Director to join our talented team at OneAdvanced, a leading software supplier to the UK's higher education sector. As a key member of our sales team, you will play a pivotal role in cultivating and maintaining strategic partnerships with our existing customer base, driving growth, and supporting their strategic objectives through the effective use of our leading software solutions. This role directly contributes to OneAdvanced's mission of "powering the world of work" and shaping the future of higher education by influencing sector-wide...
Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.
We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative AI. Our 24x7 Operations squads support the health, stability and scalability of our customers’ network infrastructure, routing, switching and firewall environments.
You will provide third-line expertise in routing,...
OneAdvanced uses ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, ITSM and ITOM.
We are hiring a ServiceNow Developer to join our ServiceNow Centre of Excellence, working alongside an existing developer to accelerate platform maturity.
Role Purpose
The Senior Marketing Executive plays a pivotal role in...
Are you a high-achieving sales professional with a proven track record in the UK Business Services sector? Do you have the expertise to build strong client relationships, a passion for technology-driven solutions, and a desire to make an impact in a rapidly growing market?
Join OneAdvanced and be part of a growing team that’s driving transformation across the Business Services sector - including Passenger Transport, Facilities Management and Infrastructure Services - through innovative SaaS solutions. This role represents expansion of the team as we seek to optimise our growth, based the demand we’re seeing in this sector.
The Senior Credit Operations Lead is a key member of the Finance Operations team, responsible for supporting the day-to-day management of credit control and collections activity. Acting as the senior point of contact for all debt-related issues, the role focuses on maximising cash collection, managing customer escalations, supporting ledger reconciliation, and driving resolution of outstanding queries in collaboration with the Finance Operations Manager (FOBP) and cross-functional teams.
About Company:
We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed...
A proven Developer with strong technical experience in development of Progress 4GL (version 11 and above) based solutions using Progress 4GL/ADM/Webspeed tech stack. He/She
The Senior Cashier is responsible for overseeing daily cash operations with a strong focus on accurate cash allocation, multi-currency (FX) processing, and direct debit management. This role ensures timely reconciliation of accounts, accurate posting of remittances, and effective communication with customers to obtain missing payment details. The Senior Cashier produces daily and weekly reports on cash activity and unallocated cash, supports month-end close, and upholds strong internal controls.
This is a senior technical role suited for an experienced cash management specialist with extensive NetSuite experience and strong financial understanding.
A proven Developer with strong technical experience in development of JAVA based solutions using JAVA (Core Java, Spring boot, Oracle/SQL DB etc) tech stack. They required to work product development in FMS/HCM/ERP domain.
In OneAdvanced, we develop and host multiple software products and manage a large technical infrastructure spanning Public Cloud, Private Cloud, and on-premises data centers. Our commitment to security and innovation drives us to maintain a resilient and secure environment for our information systems and data.
We’re looking for a proactive, commercially-minded Finance Operations Manager to lead our Credit Control and Query Management function. This is a pivotal role within our Finance Operations team, driving the effectiveness and integrity of the full Order-to-Cash (O2C) process.
You’ll play a key part in improving cash performance, reducing financial leakage, streamlining processes, and enhancing customer experience. If you thrive in a fast-paced environment, are passionate about operational excellence and love driving results through people and process, this is an opportunity to make a real impact.
We’re looking for a Workflow Builder to help create, configure, and optimise service workflows using Rocketlane. You’ll support the delivery of digital onboarding, enablement, and service management workflows, ensuring they align with customer outcomes and future operating model design.
This is a hands-on, build-focused role, perfect for someone who enjoys structure, learning new tools, and helping turn ideas into usable, outcome-driven workflows.
We are seeking a highly skilled and experienced Principal Third-Party Cybersecurity Risk Analyst to take end-to-end ownership of OneAdvanced’s supplier cybersecurity risk management activities. This role is responsible for assessing, monitoring, and managing cybersecurity risks arising from third-party suppliers, ensuring they meet OneAdvanced’s security, privacy, and resilience expectations.
You will independently perform and manage supplier cybersecurity assessments, review control environments, evaluate risk exposure, and provide clear, risk-based recommendations to internal stakeholders. You will also improve processes, enhance tooling (including the use of AI), and ensure strong risk governance across the supplier...
At OneAdvanced, we deliver software that powers the essential services people rely on every day. Our solutions support organisations across the public and private sectors, helping them operate smarter, faster, and more securely.
We’re looking for a Senior Account Manager to join our high-performing commercial team. This is a key role focused on building trusted, long-term partnerships with strategic customers, driving value from our solutions, and identifying opportunities to grow and deepen relationships across our portfolio.
If...
Overview:
The On-Premise Software Support Agent (First Line) is the first point of contact for customers experiencing issues with locally hosted (on-premise) education software systems. This role focuses on diagnosing and resolving basic technical problems, providing guidance, and escalating complex cases to second line support when necessary.
An exciting opportunity has arisen for an experienced marketing leader to head up the marketing function for the Care sector at OneAdvanced. Reporting directly to the Marketing Director, you will play a pivotal role in shaping and executing the UK-focused marketing strategy for this key market. You will provide strategic marketing leadership, ensuring alignment with sector priorities and commercial objectives. You will be responsible for setting the marketing strategy, driving market opportunity, and leading a high-performing team to deliver integrated, multi-channel programmes that generate strong demand, qualified opportunities, and measurable revenue contribution.
You will own and develop the full UK marketing plan for the Care sector,...
We are looking for an AI and Automation Workflow Architect to support in the design, build, and embedding of AI-powered workflows that transform how services are delivered across customer and product journeys. This role aligns people, technology, and workflows to drive measurable performance and improve the end-to-end customer experience.
You will be responsible for designing and supporting in the design of intelligent, high-impact workflows using systems thinking, automation, and human-centred design. This includes identifying pain points, embedding AI and human...
We are looking to hire a driven, proactive and high performing Sales Consultant to help support our fast growing business.
About OneAdvanced
For more than 35 years, OneAdvanced has been a trusted technology partner to the NHS with over 150 NHS organisations using our software today. Our Finance, Spend and Governance (FSG) solutions are designed to help Trusts modernise their finance, procurement, and governance operations, ensuring transparency, compliance and efficiency across their...
At OneAdvanced , we’re driving digital transformation across every facet of our business. As we evolve into a more data-driven and customer-centric organization, we’re seeking a highly skilled and enthusiastic Salesforce Team Lead to architect, build, and deliver transformative Salesforce solutions that align with our business goals.
OneAdvanced is seeking an exceptional Lead Revenue Operations Analyst to transform our Go-To-Market (GTM) reporting capabilities. This high-impact role requires a strategic, tech-savvy professional to harness Business Intelligence (BI) systems, automation, and Artificial Intelligence (AI) to drive insight-led decision-making.
This role is a flexible working role that is primarily home-based, with our Birmingham HQ serving as the official location. You will be expected to be on-site at least once per month for collaboration.
About the Role
📣The successful candidate will play a critical role within our Legal & Compliance team, helping to improve and maintain our Privacy by Design and by Default programme, serving as the technical bridge between Legal & Compliance and Security teams by translating privacy by design...
We are looking to hire a driven, proactive and high performing Account Manager to support our fast-growing business. Reporting to the Sales Manager, the successful candidate will be responsible for managing an allocated set of customer accounts from our Silver base, managing all existing spend with OneAdvanced and selling the full suite of legal industry solutions, as well as wider OneAdvanced category solutions.
As a Principal Applications Consultant, you will play a pivotal role in delivering successful One Advanced Financials implementations to our customers. Acting as a trusted advisor, you will lead complex solution designs, oversee key project phases, and provide strategic guidance throughout the implementation lifecycle.
You will work closely with senior stakeholders, project managers, and delivery teams to ensure solutions are delivered to the highest standard. As a subject matter expert, you will also contribute...
In OneAdvanced, we develop and host multiple software products and manage a large technical infrastructure spanning Public Cloud, Private Cloud, and on-premise data centers. Our commitment to security and innovation drives us to maintain a resilient and secure environment for our information systems and data.
This is a newly defined position, created to support a company-wide initiative to standardise and improve software delivery processes. Over the past year, the team has been developing new delivery playbooks, clear “how-to” guides that will be rolled out across the business.
You will work closely with the Services Enablement Leads to design and deliver best practice processes and the end state system landscape ensuring high level requirements can be met and are presented in a playbook.
In addition, you will ensure all requirements are configured and deployed into operational systems such as NetSuite and Salesforce systems to deliver the new to be designed...
We are a dynamic and forward-thinking business on a mission to simplify how we work, elevate the employee and customer experience, modernise our platforms, and make a real impact on society.
We’re looking for a Senior SRE Automation Engineer to lead and drive automation across the operations lifecycle. The ideal candidate will be responsible for identifying and implementing automation opportunities to reduce manual intervention, minimise service tickets, and enable self-service capabilities. You will lead efforts to build self-healing infrastructure, eliminate repetitive tasks, and incorporate AI-based tools for proactive issue resolution and auto-remediation—ultimately enhancing platform stability and customer success.
Job Description: SRE Engineering Manager - DevOps & Reliability
Overview: We are seeking a highly skilled and experienced SRE Engineering Manager to lead our Site Reliability Engineering (SRE) and DevOps teams. This leader will play a crucial role in overseeing the software development lifecycle, driving automation, reliability, and performance improvements, while ensuring alignment with company objectives. This position requires a combination of technical expertise, leadership, strategic thinking, and the ability to manage a team of engineers. As a key enabler of business success, the SRE Engineering Manager will be instrumental in ensuring the reliability and...
