We are looking for a customer obsessed Support Operations Team Lead to drive this culture in our teams and to ensure our customers receive excellent service through the management of a service desk and client site based operations across one or more customer contracts.
The successful candidate will maintain a focus on Continual Service Improvement by ensuring development of people within their team in both skillset and attributes that encompass the Advanced core values along with identifying opportunities for service improvement and efficiencies.
We’re looking for a visionary Senior Director to lead and scale our Services organisation.
Reporting to the Chief Services Office, you’ll collaborate with the global Services leadership team to shape the future of how we deliver value to our customers through certainty of outcome, speed of delivery, world class customer experiences and delivering fast time to value. You’ll play a pivotal role in achieving our ambitious...
The role will be to take the strategic product roadmap for these products, to groom the Product Backlog, to develop User Stories, and to work with the Development teams to deliver innovative solutions. This role will act as the point of authority for product design decisions, responsible for the quality of the business solution and its applicability to the user community in the targeted market sectors. This role is also responsible for ensuring that software is developed and made available in a timely manner for release to market.
This role works closely with Product Management and with an Agile Scrum Engineering Team.
We’re on the lookout for a driven and experienced New Business Sales professional to join One Advanced at an exciting stage in our growth journey.
The ideal candidate will have a strong track record in generating new leads and nurturing relationships within the software industry, ideally with experience in selling innovative, tech-forward solutions. You’ll be at the forefront of introducing our cutting-edge products—powered by AI and automation—to prospective clients, helping them unlock new efficiencies and make smarter decisions.
We are seeking a highly organised and detail-oriented Bid Manager to join our growing bid management team within our IT Services business (https://www.oneadvanced.com/services). This role is vital in supporting our ambitious growth targets by driving successful bid responses across new business opportunities, existing customer expansions, and strategic renewals.
Reporting to the Senior Bid Manager as part of the Commercial Function, the Bid Manager will work closely with Sales, Presales and...
Applicants must live within 30 minutes of the data centre in Slough (SL1 4QZ).
We deliver enterprise-grade, 24x7x365 technical operations to a mid-market customer base across public and private sectors. Our Slough data centre underpins this capability, hosting critical infrastructure and core services. The Systems Engineer – DC Operations will play a key role in ensuring that data centre assets are correctly built, connected, secured, and reflected in our configuration management systems. This position requires an individual with excellent attention to detail, a methodical approach, and a high level of personal accountability. You will work with confidence in live operational environments and take...
Please note this is a 12 month FTC position, working on a hybrid basis from our Birmingham, Mailbox office.
We are seeking an experienced and skilled Query Resolution Team Lead to join our team. As a Query Resolution Team Lead, you will be responsible for leading a team of query resolution analysts and administrators, ensuring high performance, productivity, and continuous development. You will play a key role in ensuring that invoice queries are investigated and resolved end-to-end, and that the team is aligned to the business model. If you have a...
As the Middleware Integrations Architect with a Master Data Management (MDM) focus, you will be pivotal in designing and implementing integration solutions that connect IT Service Management (ITSM) systems with MDM platforms and other enterprise applications. You’ll be responsible for creating a cohesive architecture that supports data integrity, streamlines workflows, and enables better decision-making across the organization. Working closely with cross-functional teams, you will ensure that integration solutions align with both business and technical requirements, helping to drive operational efficiencies and data quality improvements.
As an Invoice Administrator, you will be responsible for managing the invoice processing and billing operations for our company. You will play a critical role in ensuring accuracy and efficiency in financial transactions while supporting the overall financial health of the organization.
We are looking for a driven, proactive and high performing Account Director to support our fast-growing business. Reporting to the Distribution & Logistics Sales Manager, the successful candidate will be responsible for managing an allocated set of customer accounts from our high potential base, managing all existing spend with Advanced and selling the full suite of solutions. This role gives the opportunity to cross sell solutions such as payroll and finance.
An exciting opportunity for an experienced and highly capable Senior Business Development Manager to play a key role in the company’s ambitious growth plans by driving the acquisition of new managed services clients.
We are seeking a highly skilled and motivated ServiceNow Developer to join our team.
The ideal candidate will possess extensive experience in ServiceNow platform development, configuration, and implementation, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), ServiceNow Discovery, and system integrations. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs.
We are looking for a customer obsessed Support Operations Team Lead to drive this culture in our teams and to ensure our customers receive excellent service through the management of a service desk and client site based operations across one or more customer contracts.
The successful candidate will maintain a focus on Continual Service Improvement by ensuring development of people within their team in both skillset and attributes that encompass the Advanced core values along with identifying opportunities for service improvement and efficiencies.
In this role, you'll play a key part in ensuring the smooth and efficient operation of our Shared Services Center. You'll be responsible for a wide range of accounting tasks, providing support to various departments across the organization.
Join us as an experienced Account Director to manage our high value customers in our Legal business. You will be responsible for looking after our relationships with our customers in this market throughout the sales cycle, from initial opportunity to close. Through building valuable relationships and being curious, you will help our existing customers have access to the latest software and relevant products across the portfolio. 75% of the UKs top law firms use Advanced Technology.
Are you ready to make a real impact? Join the OneAdvanced Product Marketing team as a Product Marketing Manager for our healthcare product category and take a lead role in driving the success of our cutting-edge development initiatives. This is your opportunity to shape the strategy behind the products that help shape much of the UKs health services.
This is your chance to thrive in a fast-paced and dynamic environment, working with a...
Are you ready to make a real impact? Join the OneAdvanced Product Marketing team as our Product Marketing Manager for our Education category and take a lead role in driving the success of our cutting-edge development initiatives. This is your opportunity to shape the strategy behind the products that have a huge impact in the world of UK Further and Higher Education.
This is your chance to thrive in a fast-paced and dynamic environment, working with a multidisciplinary team of experts. You'll play a pivotal role in bringing...
We are looking to hire a driven, proactive and high performing Account Director for the Primary Care team to support our fast-growing business. Reporting to the Sales Manager, the successful candidate will be responsible for managing an allocated set of customer accounts from our Primary Care customer base, managing all existing spend with Advanced and selling the full suite of Advanced Solutions. 27M people have clinical correspondence managed by our health and care product Docman.
We are looking for an experienced Technical Support Engineer who will be responsible for covering multiple customer’s sites,
predominantly in London area with expected travel across the UK, to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs.
Oversee and manage major incidents for customers, ensuring all necessary communication is carried out, coordinating and aligning all necessary resources to allow timely resolution of major incidents and maintaining customer satisfaction in the execution of our services to resolve major incidents
Are you passionate about creating captivating video content that tells a story and drives engagement? Join our fast-growing Product Marketing team as a Video Executive and bring your creative vision to life! This is your chance to take a key role in producing dynamic, high-impact videos that showcase our innovative software products to a broad and diverse audience.
You’ll have the opportunity to sharpen your skills, experiment with fresh ideas, and make a real impact in a collaborative, forward-thinking environment. From concept development to editing, your work will directly shape how our products are seen and experienced by customers, ensuring they stand out in a competitive...
The Senior Manager of finance operations will help support day-to-day operations within the finance function, with a primary focus on optimising cash collections, reducing overdue debt (DSO) ensuring high levels of billing accuracy and reducing aged billing and renewals. This role will also involve improving cash flow forecast accuracy, supporting prompt query resolution, managing sales order processes, and driving initiatives to improve working capital.
Job Summary: We are seeking a results-driven, SEO to take ownership of a broad range of SEO activities. You will be responsible for driving performance, collaborating with cross-functional teams, and utilizing both technical and content SEO strategies to improve our search engine visibility. The ideal candidate will focus on executing high-impact SEO initiatives, including keyword research, content optimisation, technical SEO, link building, and integrating AI-driven strategies to enhance our SEO efforts. You should have a strong track record of improving SEO performance, with a hands-on approach and the ability to adapt quickly to algorithm updates.
Are you ready to lead, inspire, and make a tangible difference? Join us as Head of Product Marketing for our Legal & Education product categories, where you'll take command of defining and delivering product marketing strategies that align perfectly with our business and R&D objectives. This is an incredible opportunity to shape the future of these vital markets, guiding teams and initiatives that empower success.
This is more than just a strategic position; it’s a leadership role that drives change and impacts our entire commercial operation. You’ll lead the Product Marketing efforts for the Legal & Education categories, ensuring our messaging, value propositions, and strategies stay ahead of the curve. You’ll also take on...
We are looking for a Senior DevOps Engineer with deep technical expertise and strong leadership skills to independently drive automation, efficiency, and governance within our DevOps and Toolchain squad. This pivotal role supports SREs and development teams in building scalable, secure, and optimised CI/CD pipelines. The ideal candidate excels in toolchain standardisation, infrastructure improvements, and reducing manual operations, while also mentoring teams and promoting DevOps best practices across the engineering organisation.
We are seeking a dynamic Sales Enablement Analyst to join our team who will be responsible for driving sales effectiveness [seller productivity & proficiency] by optimising use of key sales tools and data insights. Supporting wider Revenue Enablement
An exciting opportunity has arisen for an ambitious individual to join our growing Procurement team on a hybrid, permanent basis. This important role will focus on increasing our strategic procurement capability, transforming the way we work, and delivering opportunities that drive EBITDA improvement. We are passionate about our potential and are looking for someone who will be instrumental in helping develop our talent, be a champion for procurement and who is motivated to build strong relationships with our technology teams.
This is an exciting,...
Overview:
The Platform Operations Engineering Manager is a pivotal leadership role responsible for ensuring the stability, scalability, and operational efficiency of our platform. This role will oversee platform operations, implement automation, and drive best practices to enhance the reliability and performance of our infrastructure. The manager will foster a culture of operational excellence, empowering product teams to build, deploy, and scale applications seamlessly while maintaining security and compliance.
This position requires a blend of strong technical...
Job Description: SRE Engineering Manager - DevOps & Reliability
Overview: We are seeking a highly skilled and experienced SRE Engineering Manager to lead our Site Reliability Engineering (SRE) and DevOps teams. This leader will play a crucial role in overseeing the software development lifecycle, driving automation, reliability, and performance improvements, while ensuring alignment with company objectives. This position requires a combination of technical expertise, leadership, strategic thinking, and the ability to manage a team of engineers. As a key enabler of business success, the SRE Engineering Manager will be instrumental in ensuring the reliability and...
Advanced is a business that embraces innovation, enabling its customers to seize every opportunity and transform their business. Life at Advanced begins in an exciting environment in a role that matters.
Join our team, where our customers and cloud technology are at the core of everything we do. As a Professional Services Azure Architect, you will play an important role in guiding customers on their...
The Senior Service Desk Manager will oversee the daily operations of the service desk, ensuring efficient and effective support to our customers. This role includes managing budgets, resource capacity planning, operational efficiencies, and enhancing the overall customer experience.
The Quality Assurance and Compliance Lead will be a catalyst for change by proactively identifying opportunities that will deliver measurable improvement in service delivery and operational effectiveness.
In this role, the leader will bridge the Services business, working collaboratively across workstreams to deliver objectives in a sustainable manner that are efficient, effective, and fit for purpose
#LI-VH1
To support our growth ambition, we are looking for a Partner Manager to lead our newly formed Partner Delivery program.
Reporting to the Senior Director of Service Operations, you’ll collaborate with the global Services leadership teams as well as our Commercial Units, to shape the future of how we deliver value to our customers through the expanded use of onshore and offshore implementation delivery partners.
To support our growth ambition, we are looking to recruit a new role of Value Creation and Onboarding Engineer.
Reporting to the Senior Director, CX, you’ll collaborate with category leadership to ensure that our priority customers receive a differentiated experience, maximising their investments in One Advanced.
We are looking for a highly motivated individual with strong organizational and technical skills for the position of Senior Data Analyst.
The person in this role will be an expert in managing and analysing large sets of data, maintaining data integrity and communicating relevant insights to the company, and collaborate with their team and other key stakeholders to understand and deliver their data needs with pace. You will be supporting enterprise reporting of product and portfolio performance to executive...
We are seeking a highly skilled and motivated ServiceNow Developer to join our team.
The ideal candidate will possess extensive experience in ServiceNow platform development, configuration, and implementation, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), ServiceNow Discovery, and system integrations. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs.
At OneAdvanced, our Cyber Security Engineer(s) plays a pivotal role in our approach to security engineering. This role is integral to managing our toolsets, processes, and capabilities, all essential to delivering a world-class Security Operations Centre (SOC). The Cyber Security Engineer will be responsible for developing, maintaining, and optimising the technology and capabilities that underpin our security posture. This position offers an opportunity to work closely with internal and external cyber operations teams to safeguard the organisation against emerging threats
We are seeking a dynamic and experienced Financial Solutions Consultant to join our team. This role will focus on working closely with the sales team to provide technical expertise, demonstrating the value of our financial software solutions to help businesses realise how software solutions can improve their organisation and drive efficiencies and productivity. The ideal candidate will have a strong understanding of finance and accounting principles, coupled with hands-on experience with enterprise financial software solutions. You will act as the bridge between our technical teams and customers, ensuring the solution aligns with their business needs.
As the Engineering Manager - Mobile, you will lead and empower our Mobile CoE Engineering team, ensuring the delivery of high-quality, scalable mobile applications aligned with business goals. This role combines technical expertise, strategic leadership, and people management to foster a culture of excellence, collaboration, and innovation. You’ll partner with cross-functional teams to align engineering efforts with company objectives while driving team performance, nurturing talent, and adopting industry best practices.
We are looking for a highly skilled engineer with extensive experience in implementation, maintenance and support of the Microsoft 365 Platform. The engineer will also be responsible for the maintenance, troubleshooting and technical support of the Power Platform suite across multiple Managed Service customers.
Working alongside our Power Platform consultants and as part of a wider team specialising in Application and Microsoft 365 services, you will be providing input into the future...
The Salesforce Advanced Admin is responsible for supporting and optimizing Salesforce applications within the IT Service Desk environment. This role is central to enhancing end-user support, resolving advanced Salesforce issues, and implementing solutions that increase efficiency and user satisfaction. As a key member of the Service Desk team, you will bring deep Salesforce expertise, providing hands-on support, developing solutions, and continuously improving the service experience for both internal and external users.
An exciting opportunity has arisen for an ambitious individual to join our growing Procurement team. This important role will focus on increasing our strategic IT procurement capability, transforming the way we work, and delivering opportunities that drive EBITDA improvement.
We are passionate about our potential and are looking for someone who will be instrumental in helping develop our talent, be a champion for procurement and who is motivated to build strong relationships with our technology...
