The Service Delivery Manager (SDM) is responsible for building and maintaining strong customer relationships and improving services to maintain customer satisfaction and retention. The SDM is responsible for several key functions, focusing on ensuring that all requirements of the contractual service obligations are met throughout the lifecycle of the management contract.
Part of the Group Finance Team, this role reports directly to the head of FP&A and has responsibility for supporting both the business and other finance teams. This entails the delivery of timely & accurate month end reporting, business intelligence and insightful actionable analytics. The information provided ultimately helps to shape the future of the business, driving commercial performance & delivery of the financial plan. This position is critical in supporting the Group FP&A Cycle.
As Senior Benefits Administrator you will play a pivotal role in shaping and executing our global benefits strategy. You will collaborate cross-functionally to ensure that OneAdvanced's benefit offerings are aligned with our business objectives while providing valuable support and guidance to our employees across all our international locations.
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Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.
We are seeking a skilled and passionate DevOps Engineer to work on Delivery and support of cloud platform for Advanced Products. This exciting role requires an innovative individual to utilise previous experience to identify opportunities to automate and improve existing and new cloud platform builds primarily on AWS platform.
This position is remote in UK.
Advanced is seeking a highly skilled and enthusiastic Salesforce Integration and CPQ Team Lead. In this dynamic role, you’ll be responsible for designing and constructing technical solutions that align with business objectives during a transformative phase.
As the finance modelling lead for Anaplan, you will be responsible for working closely with our chosen System Integrator to deliver efficient and effective management information to enable improved decision making in Anaplan. The role is hybrid with at least 3 days in our Head Office located in central Birmingham.
The Head of Infrastructure is a pivotal role responsible for overseeing the design, implementation, and maintenance of an organisation's IT infrastructure. This role requires a blend of technical expertise, strategic thinking, and leadership skills to ensure the company's infrastructure supports its current and future needs while adhering to best practices and security standards.
We are seeking an experienced and dynamic New Business Sales Manager to lead our SDR team and drive revenue growth for our organisation. The ideal candidate will be responsible for developing and implementing...
Part of the Group Finance Team, this role reports directly to the head of FP&A and has responsibility for supporting both the business and other finance teams. This entails the delivery of timely & accurate month end reporting, business intelligence and insightful actionable analytics. The information provided ultimately helps to shape the future of the business, driving commercial performance & delivery of the financial plan. This position is critical in supporting the Group FP&A Cycle.
We are seeking an experienced and dynamic Sales Development Team Leader/Manager to lead our SDR team and drive revenue growth for our organisation. The ideal candidate will be responsible for developing and implementing strategic sales development plans, managing a team of sales development representatives, and fostering strong relationships with clients and partners. The Sales Development Team Leader/Manager will play a key role in identifying and qualifying new business opportunities, expanding market presence, and achieving sales targets.
This role will be...
We are looking for a customer obsessed Support Operations Team Lead to drive this culture in our teams and to ensure our customers receive excellent service through the management of a service desk and client site based operations across one or more customer contracts.
The successful candidate will maintain a focus on Continual Service Improvement by ensuring development of people within their team in both skillset and attributes that encompass the Advanced core values along with identifying opportunities for service improvement and efficiencies.
ITSM Service Desk analyst is a key role in our 1st line support desk, ensuring colleagues across the business are supported in their requests into Business Technology. Whether it's our CRM applications or hardware, the role holder will play a key part in helping resolve requests to a satisfactory conclusion and support colleagues improve our service ongoing. The role is based in our Birmingham office.
We are seeking a highly motivated and organized individual to join our software company as a Senior Sales Support Specialist. A Senior Sales Support Specialist plays a crucial role in ensuring smooth sales operations and customer satisfaction. As a critical member of our team, you will be responsible for providing operational support to the sales team, providing troubleshooting assistance and support for our Platinum and Gold accounts with complex customer resolution aligned to our Commercial Units.
If you are highly customer focussed, curious and are passionate about delivering an...
The IT Service Relationship and Continuous Improvement Manager is responsible for managing and improving the relationship between ITSM its internal and external stakeholders. This role focusses on ensuring that IT services meet the needs and expectations of OneAdvanced and its customers, while also driving continuous improvement initiatives to enhance the efficiency and effectiveness of IT service delivery. This role will report into the Head of PMO & Business Acceptance.
This is a key role in Advanced's Digital Experience Team within Advanced’s CMO function.
You will be joining Advanced at a time of significant change but also of huge opportunity as we transition from a lead generation approach to delivering an end to end SAAS customer journey through an all-new website that will scale and grow as Advanced does.
You will play an important role in the development and execution of internal communication programs to keep employees informed about the company's vision, goals, and milestones. You will collaborate with teams and functions to support the business mission and drive engagement.
Advanced is a business that embraces innovation, enabling its customers to seize every opportunity and transform their business. Life at Advanced begins in an exciting environment in a role that matters.
We are looking for an experienced Microsoft SQL server DBA to join an existing team managing high profile, large enterprise ITO customers.
Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.
Reporting directly to the Senior Vice President of Legal, Professional Services, Distribution, Logistics and Manufacturing, this role is created to lead the legal and professional services vertical to achieve its growth ambitions.
The VP of vertical is the architect of the vertical strategy, responsible for leading and executing our growth strategy in the legal industry, elevating our share and status in the market as a Customer-first organisation recognised for powering the world of work. This role will be hyper diligent on what we're selling, to whom, how and at what price; ensuring cost to serve is aligned with opportunity and yield.
Lead the Indirect Tax function to effectively and efficiently deliver, in conjunction with our outsourced providers, all
aspects of global indirect tax compliance and related advisory matters. The key objectives of the role are to:
i) Ensure Advanced Group meets all of its indirect tax obligations in all jurisdictions of operation.
ii) Implement and maintain an indirect tax control and governance framework that reduces risk inherent
in key VAT/GST/sales tax processes and ensures technical accuracy of all returns.
iii) Partner with the Tax Director and other key stakeholders (Group FC, Head of Legal, Head of HR,
Business Leads) to ensure indirect tax is considered in all Business Transformation/Reorg initiatives.
You will be...
Our new Learning and Development team have an exciting opening for a highly driven senior learning profile, who is motivated to develop our talent and help our leaders reach their full potential.
Do you have a strong combination of growth drive, love of facilitating engaging learning experiences and a creative mindset? Then you might be the one we are looking for.
Please note this is a hybrid Birmingham role.
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The Senior Azure Cloud Engineer role provides delivery of Azure solutions and early life support of Microsoft Azure cloud environments for an existing Advanced Managed Services customer. This exciting role requires an innovative individual taking current knowledge and previous experience to deploy new solutions together with improving existing environments.
There will be a strong focus on DevOps, including,
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The Project Manager within the PMO and Business Acceptance team plays a critical role in driving organizational success by ensuring the successful delivery of projects that align with strategic objectives and meet stakeholder expectations. This position offers opportunities for professional growth and development within the organization's project management function.
This role involves collaborating with stakeholders, coordinating resources, and ensuring that projects are delivered on time, within budget, and according to quality standards. The Project Manager will utilize project management methodologies, tools, and techniques to drive successful project outcomes and contribute to the overall strategic objectives of the organization.
As Senior Benefits Administrator you will play a pivotal role in shaping and executing our global benefits strategy. You will collaborate cross-functionally to ensure that OneAdvanced's benefit offerings are aligned with our business objectives while providing valuable support and guidance to our employees across all our international locations.
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Are you a graduate looking for an opportunity to unlock your potential and embark on a dynamic career path in sales?
We are seeking highly motivated, ambitious and success-driven individuals to join our innovative Sales Development team here at Advanced. As a Sales Development Representative, you will play a pivotal role in spearheading the company’s growth through identifying, nurturing, and cultivating relationships with potential customers.
Please note that this is an office-based role with 5 days a...
An exciting opportunity has arisen for an ambitious individual to join our growing Procurement team. This important role will focus on increasing our strategic IT procurement capability, transforming the way we work, and delivering opportunities that drive EBITDA improvement. We are passionate about our potential and are looking for someone who will be instrumental in helping develop our talent, be a champion for procurement and who is motivated to build strong relationships with our technology teams.
This is an exciting, challenging, hands on role...
An exciting opportunity to join the team as a Product Manager, taking the charge on one of our Cloud products, HR. The product manager will prepare commercial & go-to-market plans for the product and execute these plans (all the way from business and marketing plan, through development, handover to sales and support, beta launch, full launch and beyond) to ensure commercial success of each product and maximizing overall return for stakeholders.
This role will require a mix of business & product management know-how as well as a strong drive to understand the wider Advanced Product set and their target markets, in order to deliver innovative platform solutions. This role will be remote/home-based.
Advanced are looking for a skilled and passionate Lead Salesforce Architect and Platform Owner. This exciting role will see the successful candidate design and build technical and scalable solutions to fit business goals during a period of transformation.
This role will require fortnightly travel to our Central Birmingham head office.
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The successful candidate will be accountable for managing strategic relationships with our high growth potential customers principally to facilitate retention and drive revenue growth through up-sell and cross sell of the entire advanced software portfolio. You will need to demonstrate the correct behaviours and activity levels of a strategy focused account manager who can develop relationships at key stakeholder level including c-suite and influence decision making. You will also need to demonstrate to identify key market insights and trends within their customer base and feed these back into the business to help shape our GTM. The business has ambitious growth targets and the ideal candidate will be able to demonstrate the ability to use these skills to drive...
Entry level role to manage major incidents for customers, ensuring all necessary communications are carried out, coordinating and aligning all necessary resources to allow timely resolution of major incidents and maintaining customer satisfaction in the execution of our services to resolve major incidents
Please note: This role is based in our York office 5x days a week.
As an experienced Senior HR Data Analyst, you will play a pivotal role in transforming our People organisation into a data-driven powerhouse. Your primary responsibility will be to lead our people analytics capabilities, providing actionable insights that drive strategic decision-making. This is an individual contributor role, and you’ll have the opportunity to shape our data strategy, establish real-time dashboards, and create beautiful visualisations that empower our department, managers, and leadership.
We are seeking a talented individual to join our IT Services team, where the purpose of this role will be to report to the IT Service Delivery Manager, in which it will be the interface between the Project Delivery Teams into the live Service Support Teams. You will liaise between business owners, project managers, design teams, operations teams, and our partners / suppliers communicating between all key stakeholders to ensure the smooth and successful implementation of new services, executed to high quality standards.
We are seeking an experienced Business Development Manager to join our dynamic team and contribute to our continued growth. The ideal candidate will have proven e
Come on board with OneAdvanced as a Marketing Technology Specialist and take charge of supercharging our marketing efforts for maximum growth.
In this role, you'll work closely with of our revenue operations team, shaping strategies, processes, and technologies that drive our campaigns, lead generation, and overall revenue performance.
Join us and be part of shaping the future of our marketing operations during a period of exciting growth and transformation.
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As an experienced Senior People Data Specialist, you will play a pivotal role in transforming our People organisation into a data-driven powerhouse. Your primary responsibility will be to lead our people analytics capabilities, providing actionable insights that drive strategic decision-making. This is an individual contributor role, and you’ll have the opportunity to shape our data strategy, establish real-time dashboards, and create beautiful visualisations that empower our department, managers, and leadership.
The Senior MI Analyst will be responsible for providing accurate and timely sales, financial and operational data to support business decisions. This role will require the candidate to be highly analytical, detail-oriented, and possess excellent communication skills.
Develop and maintain financial and operational models and reports/dashboards to monitor key O2C and P2P performance indicators ensuring these are produced to agreed deadlines and quality.
Passionate about delivering positive transformation in the education sector?
We're seeking a passionate and dynamic professional to join our team of experienced Account Manager’s within our Independent Training Provider team, to drive growth whilst continuing to shape the future of our customers by building valuable strategic partnerships with key decision-makers and senior stakeholders.
This pivotal role offers a compelling blend of challenge and fulfilment, empowering you to promote and deliver the future of education technology, while thriving in a dynamic and success-driven organisational culture.
Passionate about delivering positive transformation in the Higher Education sector?
We're seeking a passionate and dynamic professional to join our team of experienced Account Manager’s to drive growth whilst continuing to shape the future of our customers by building valuable strategic partnerships with key decision-makers and senior stakeholders.
This pivotal role offers a compelling blend of challenge and fulfilment, empowering you to promote and deliver the future of education technology, while thriving in a dynamic and success-driven organisational culture.
If you're driven, passionate, and ready to thrive in a vibrant and successful...
At Advanced, we are the leading software provider for the legal market, and due to our continued growth and the acquisition of the National Will Register- Certainty, we are looking for a success driven sales professional to join our legal sales team as an Account Manger to drive their accounts to utilise our services to the maximum.
The National Will Register is chosen, endorsed and used by the public, legal professionals, law firms, PI insurers, Government agencies, charities and other associated sectors and organisations to register and search for wills.
We are looking for an experienced Support Consultant to join our team! You will be joining a fast-paced support department that is passionate about delivering excellent customer service and resolving customer issues. You will be involved in all aspects of technical and application support relating to Financial Management System (FMS) products. This role would be ideal for someone who is familiar with application support and is looking to grow their career.
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We are looking for a technically minded professional to join our business! Primarily based around Microsoft technologies this Technical Consultant role is primarily focused on the deployment of Microsoft Azure based solutions to our customers. You will also deploy our own software solutions, providing technical pre-sales assistance to our Account Managers.
We are looking for someone who is comfortable with undertaking commissioning and on-site deployment of hardware.
The is a hybrid role with the ability to work from home, but will also have some in-office days and occasionally includes an element of travel to customer site visits.
This is a key role in Advanced's Digital Experience Team within Advanced’s CMO function.
You will be joining Advanced at a time of significant change but also of huge opportunity as we transition from a lead generation approach to delivering an end to end SAAS customer journey through an all-new website that will scale and grow as Advanced does.
As part of the Customer Services management team, the Service Desk Team Manager (SDTM) is responsible for all activity related to the efficient and effective provision of services to meet the requirements of customer contractual obligations for Service Desk.
Leading the team for management service activity, alongside the other Service Management team acts as the single point of contact for the provision of service desk service lines.
We are looking for an experienced Technical Support Engineer who will be supporting customer’s sites mainly in the north east of England to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs.
You will be required to travel to different client sites across the UK.
To deliver our Advanced 3.0 strategy we need great people. We put our Employee Value Proposition at the heart of our People agenda as we believe the culture at Advanced is unique & makes us special. We need to ensure that our value proposition is consistently delivered and reinforced in every aspect of our employee and candidate journey. To do this we’ll need to attract the right and the best people, retain and nurture them by providing a great employee experience. The role of Employer Brand is critical to this.
This role sits...
Oversee and manage major incidents for customers, ensuring all necessary communication is carried out, coordinating and aligning all necessary resources to allow timely resolution of major incidents and maintaining customer satisfaction in the execution of our services to resolve major incidents
Reporting to the Lead Operations Analyst the Associate Data Analyst will be working as a key member of the Finance team. We are seeking a highly motivated individual to join our team as an Associate Data Analyst. In this role, you will be responsible for assisting with the analysis of existing business data through various data sources, as well as providing assistance and support to the Sales Account Management team.
Please note: This is a hybrid role & based in our York office 2-3 days per week.
Advanced is a business that embraces innovation, enabling its customers to seize every opportunity and transform their business. Life at Advanced begins in an exciting environment in a role that matters.
Due to continued growth, we are looking for a confident CCNP/ level networking consultant to join the Managed Services business unit within Advanced.
As a senior network consultant,...
We are seeking a skilled and passionate DevOps Engineer to work on Delivery and support of cloud platform for Advanced Products. This exciting role requires an innovative individual taking previous experience to identify opportunities to automate and improve existing and new cloud platform builds primarily on AWS platform.
This position is remote in UK.
